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One of my fascinations in life is watching how a small change in convenience for a routine transaction transforms it into something entirely new. Recently I went to my local ATM at Wells Fargo and noticed a prominent new option. I could donate money from my checking account to the American Red Cross for the benefit of Japan's earthquake victims. All I needed to do was press a button, enter my amount, and done. I was already standing in front of the ATM. I had already entered my PIN number. It couldn't have been easier. And so I gave.

There are lots of ways to donate money. Texting is easy, but still a level of convenience away from the ATM method. Web sites require wrestling with your credit card. I'll bet the ATM method succeeds at a higher rate than any charity process every conceived, thanks to its ease of use and the context in which it puts the user.

When you withdraw cash from an ATM, you're often thinking of some frivolous use for your money. Your serious expenses are generally paid by checks, electronic transfers, and credit cards. It's hard to withdraw your drinking money while ignoring the call to feed a starving Japanese family.

The transformative part of this ATM-giving concept goes beyond its persuasiveness. I actually came away from it with a positive feeling for my bank. The cynic in me knows that corporations do this sort of thing to improve their image. But they nailed the interface so well that I actually enjoyed giving my money to the cause. My bank literally turned a small sacrifice into a small pleasure. Nicely done.

(Disclosure: I indirectly own some Wells Fargo stock.)

 
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+1 Rank Up Rank Down
Mar 23, 2011
Mr. Adams, my name is Doug Caldwell, and I am part of Wells Fargo's social media team. Thanks for the blog post and making a donation to help those impacted by the devastation in Japan.
 
 
0 Rank Up Rank Down
Mar 21, 2011
"Web sites require wrestling with your credit card."

Memorize your card number. That has saved me probably upwards of a full day over the last year. It's not hard, it rarely changes, except maybe the CCV when it expires and you get a new one. This is speaking of debit cards, for all I know credit cards change the number every time they expire.
 
 
0 Rank Up Rank Down
Mar 21, 2011
What is so nice about it?
Nice would be if the bank matched your donation
 
 
Mar 20, 2011
Then they can use the donation money to rebuild the place just like they did with Hati... oh wait...well...at least it made you feel good about yourself, lol.
 
 
Mar 20, 2011
More years ago than I care to remember I worked in Bahrain, and was able to pay my water, electricity and telephone bills through my friendly local ATM. Still waiting for it here!!
 
 
-1 Rank Up Rank Down
Mar 19, 2011
The convenience of donating through iTunes got me. Pretty simple...select the donate tile, click the amount and submit. If you're already in there and logged in it just works. Gets charged to my cash-back credit card to boot.
 
 
Mar 19, 2011
And does Wells Fargo charge a $3.00 transaction fee for your generosity?
 
 
Mar 19, 2011
Indirectly owns Wells Fargo stock = owns BRK-A or BRK-B
If owns BRK-A, color me impressed! $125,000 / share
BRK-B = 28% increase last year. Still not bad.

I hear if you own enough BRK-A you get a free Mojita at Margaritaville.

WB's Netjets just bought $4-6Bil of jets from Bombardier, so thanks for supporting our Canuck economy!
 
 
+7 Rank Up Rank Down
Mar 18, 2011
It's also much easier to give $10 when you see $1000 in your checking account as opposed to the $20 in youl wallet.
 
 
+2 Rank Up Rank Down
Mar 18, 2011
Krogers periodically does the "round up" your bill to give money to feed the hungry. You can choose to round up to the nearest dollar or whatever dollar amount you want. So it could be pennies or dollars at your choice.
I think its clever. And hits you at a moment when you have spent an ungodly amount on your own needs and mostly wants. You are distracted for a moment from complaining about the cost of feeding yourself to the fact that the you can feed yourself.
 
 
+3 Rank Up Rank Down
Mar 18, 2011
The beauty of the ATM, Text and retail add-donation-to-purchase models are that they are non-disruptive and efficient. I *never* donate in response to a phone call (and I always ask that they take me off their list) because know that from 80 - 95% of my donation would have gone to overhead costs, including a commission for the career-challenged individual placing the call. I don't like being asked to donate every time I approach a cashier - but I do like seeing a display full of bar-coded donation tabs - listing several organizations and donation amounts. (The idea is that you select a tab and hand it to the cashier to be scanned with your purchase.)

The store or bank or phone company does have to dedicate some resources to accounting for all the donations and sending them in - so they do provide a service. I'm sure all those $1 and $5 donations have much more value when the non-profit doesn't have to process them all individually.

I have never received a follow-up call as a result of an in-store donation.

 
 
+7 Rank Up Rank Down
Mar 18, 2011
PetSmart has been doing this for years. Whenever you do a debit or credit purchase at the store, the card-swiper screen will always display:
Would you like to donate to save homeless animals?
$1 $5 $10 No thanks

And of course, after spending too much money on rawhides or food for my dog (who is a rescued pit mix), I always hit "$1".

I think it's a great marketing ploy on behalf of the charitable organization; after spending $50 on my spoiled dog, I always say "Eh, what's another dollar?"

I'm actually surprised that more businesses haven't picked up on this model. Not only do they get to appear philanthropic, but they also (probably) get some tax benefit for the donations to the causes.
 
 
+10 Rank Up Rank Down
Mar 18, 2011
Except that you want to give to the International Red Cross, not the American Red Cross, which has a very questionable history with its funds.
 
 
Mar 18, 2011
The topic is convenience, but the context is charitable donations and in that context the convenience may have wider-reaching consequences.

I have long foregone charitable donations. The reason is that a single donation is followed by a flood of requests from a large variety of organizations. Requests in the form of post, email and phone calls. (Charitable organizations appear to be exempt to the "Do Not Call" list.) In one case, my relationship with the charity kept escalating until I was receiving "assignments" every year.

Last year I found that making an anonymous donation approaches impossibility to the extent the most would give up in frustration. (My dad had just died and the donation was in his memory. I was in no mood to deal with administrative road blocks.)

I would like to contribute but not at the expense of becoming a target. This may prove to be the vehicle. It would be great to have some follow-up about whether this contribution elicits any unexpected correspondence.

AWO
 
 
Mar 18, 2011
I like the option, I think this is where the whole lack of privacy thing is leading us (on the positive side). Companies will know more about your habits and can target you when it is convenient for you. It has a higher success rate for them and less of an annoying ad factor for you vs the feeling you;ve been catered too. I for example haven't been to a bank or ATM in several years. I just withdraw money from the grocery (or other) store when I use my bank card to pay. If the Grocery store clerk said. Would you like to add $5 (or $100) to your bill that will go 100% directly to the red cross for Japan relief I'd probably feel the same way.
 
 
Mar 18, 2011
I think it would be even more convenient at any retail point of sale. I often pay with ATM or credit card at the grocery, Mickey D's or Starbucks. After swiping my card, what if the card reader offered me a opportunity to add a few dollars to the relief effort. I would be likely to do so, especially since it's not a hard sell.
 
 
-1 Rank Up Rank Down
Mar 18, 2011
By using the ATM you also avoid having the credit card companies take 3% out of the mouth of a starving Japanese child.
 
 
 
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