Search Results for "customer service"

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Make It Hard To Uninstall

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Make It Hard To Uninstall - Dilbert by Scott Adams

Share July 21, 2017's comic on:


Tags #customer service, #business strategy, #sales, #deception

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Boss: Don't focus so much on making the software do what our customers want it to do. Just make it hard for users to uninstall it. Dilbert: Why would they buy it in the first place? Boss: A big part of our strategy involves lying.

Do Whatever The Data Says

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Do Whatever The Data Says - Dilbert by Scott Adams

Share July 10, 2017's comic on:


Tags #study, #analysis, #decision, #conclusions, #bias

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Boss: I need you to do a financial analysis on upgrading our customer tracking software. Dilbert: What conclusion do you want me to reach? Boss: We'll do whatever the data says. Dilbert: Which is...? Boss: I already bought the upgrade.

Why Did The Algorithm Bump Dilbert

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Why Did The Algorithm Bump Dilbert - Dilbert by Scott Adams

Share May 18, 2017's comic on:


Tags #airlines, #air travel, #flight, #overbooking, #customer service

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Dilbert: Why did your algorithm pick me to be bumped from the full flight? Is it because I had the lowest-cost ticket? Agent: It was that plus your lack of upper body strength.

Re Accomodation On The Flight

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Re Accomodation On The Flight - Dilbert by Scott Adams

Share May 17, 2017's comic on:


Tags #air travel, #airlines, #customer service, #overbooking, #flight

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Flight Attendant: The flight is overbooked and our algorithm selected you for re-accommodation. Dilbert: What exactly does "re-accommodation" mean in this context? Oh.

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 - Dilbert by Scott Adams

Share April 16, 2017's comic on:


Tags #waiter, #restaurant, #service industry, #impatient, #patience, #complaining

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Waiter: Here are your french fries. Dilbert: Gaaaa!!! I have no salt. Waiter: I will bring the salt right away. Dilbert: No, you won't. This isn't my first time eating out! You say you will bring salt, but you will be distracted by another table. I will sit here in anger while I watch you do things that do not involve bringing me salt. As the temperature of my fries drops, my cortisol levels will increase. In five minutes I will hate your guts and this restaurant, too. I also need ketchup. Waiter: That will take a little longer.

Hire A Famous Cartoonist

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Hire A Famous Cartoonist - Dilbert by Scott Adams

Share December 09, 2016's comic on:


Tags #samsung, #safety, #explosion, #battery, #marketing, #trust, #celebrity, #cartoonist

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Boss: We need to regain customer trust after our exploding phone fiasco. Dogbert: You need a celebrity endorsement. People trust celebrities with their life-and-death decisions. Maybe a famous cartoonist. Boss: I don't see how that could go wrong. Narrator: Continued...

Turn Down Service

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Turn Down Service - Dilbert by Scott Adams

Share November 23, 2016's comic on:


Tags #pun, #wordplay, #hotel, #turn-down

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Dilbert: I'd like to decline your turn-down service tonight so I can have some privacy. Voice: We're going to do it anyway. Good luck finding your stuff after we randomly move it. Dilbert: What? You can't do that! I hereby turn down your turn down of your turn-down service! Voice: Say goodbye to your phone charger!

Twitter Complaints

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Twitter Complaints - Dilbert by Scott Adams

Share June 13, 2016's comic on:


Tags #customer servie, #customer support, #trolling, #social media, #popularity

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Dilbert: We're getting a lot of product complaints on Twitter. Boss: Tell those trolls to shut up and leave us alone. Dilbert: Uh... okay. CEO: Why did our stock just drop to zero? Boss: Sounds like a seasonal thing.

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 - Dilbert by Scott Adams

Share December 27, 2015's comic on:


Tags #sales personnel, #salesman, #sales, #honesty, #deception, #stragegy, #sociopath, #lying, #lie

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Man: I need you to join me on a sales call to tell my customer how easy it will be to switch to our software. Dilbert: It isn't easy. Man: This is a sales call. All you need to do is say everything will be easy. Dilbert: What happens when they find out it isn't easy? Man: They won't find out until after they pay us. Dilbert: What will you do when they complain? Man: I'll tell your boss you misled them. Dilbert: Not if I warn him first! Man: Too late. I already told him you're a liar.

Dilbert Can Tweak The Software

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Dilbert Can Tweak The Software - Dilbert by Scott Adams

Share December 14, 2015's comic on:


Tags #sales, #sales personnel, #demands, #rules, #promise, #restrictions, #obliviousness

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The Sales Call. Salesman: If you need any tweaks to the software, Dilbert can do that in minutes. Dilbert: I'm not allowed to tweak the software for one customer. Salesman: He'll do it anyway. Dilbert: I'm going to report you.