Search Results for "customer service"

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Our Api

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Our Api - Dilbert by Scott Adams

Share May 09, 2018's comic on:


Tags #hackers, #hacking, #api, #jargon, #obliviousness, #language

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Narrator: Dogbert The Reporter. Dogbert: How did hackers get access to your customer data? CEO: I'm told they used something called "our A.P.I." to suck out all the data. Dogbert: I'll just say you'er stupid. CEO: Why does everyone always say that?

Press Release About Hack

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Press Release About Hack - Dilbert by Scott Adams

Share May 08, 2018's comic on:


Tags #hacker, #hacking, #information, #privacy, #damage control, #apology

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Boss: Hackers got our customer data. Write a press release saying we are sorry and it will never happen again. Tina: Is any of that true? Boss: Part of it is. Tina: Which part. Boss: Hackers got our customer data.

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 - Dilbert by Scott Adams

Share September 03, 2017's comic on:


Tags #customer service, #loyalty program, #survey, #frustration

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Man: Would you like to sign up for our customer loyalty program? Dilbert: Why would I do that? Man: If you don't we'll overcharge you on your purchases. But if you sign up, we will add a new level of complexity to your life that will make you hate us. Dilbert: I'll stick with the customer disloyalty program. Just overcharge me and I'll never come back. Man: You can get ten percent off your purchase today if you fill out an online customer survey and enter our store code. Dilbert: Please just overcharge me and let me leave! Man: I almost hesitate to ask which extended warranty option you want.

Ideal Customer

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Ideal Customer - Dilbert by Scott Adams

Share August 17, 2017's comic on:


Tags #market research, #sham, #yes-man, #demographics

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Dogbert: My research shows that your ideal customer is a male Olympic athlete between the ages of 120 and 145. And just to be safe, you want that guy to not have a Yelp account. Boss: How many people are in that group? Dogbert: None, but my research will help you double that.

Boss Cancels Food Service

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Boss Cancels Food Service - Dilbert by Scott Adams

Share August 12, 2017's comic on:


Tags #lunch, #Food, #stealing, #refrigerator, #property, #misunderstanding

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Boss: I've decided to cancel our food service to save money. Dilbert: We don't have a food service. We all bring our own food and keep in the break room refrigerator. Boss: I've been eating the food in there for seven years. Dilbert: I'd keep that to myself if I were you.

Make It Hard To Uninstall

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Make It Hard To Uninstall - Dilbert by Scott Adams

Share July 21, 2017's comic on:


Tags #customer service, #business strategy, #sales, #deception, #business

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Boss: Don't focus so much on making the software do what our customers want it to do. Just make it hard for users to uninstall it. Dilbert: Why would they buy it in the first place? Boss: A big part of our strategy involves lying.

Do Whatever The Data Says

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Do Whatever The Data Says - Dilbert by Scott Adams

Share July 10, 2017's comic on:


Tags #study, #analysis, #decision, #conclusions, #bias, #science

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Boss: I need you to do a financial analysis on upgrading our customer tracking software. Dilbert: What conclusion do you want me to reach? Boss: We'll do whatever the data says. Dilbert: Which is...? Boss: I already bought the upgrade.

Why Did The Algorithm Bump Dilbert

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Why Did The Algorithm Bump Dilbert - Dilbert by Scott Adams

Share May 18, 2017's comic on:


Tags #airlines, #air travel, #flight, #overbooking, #customer service

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Dilbert: Why did your algorithm pick me to be bumped from the full flight? Is it because I had the lowest-cost ticket? Agent: It was that plus your lack of upper body strength.

Re Accomodation On The Flight

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Re Accomodation On The Flight - Dilbert by Scott Adams

Share May 17, 2017's comic on:


Tags #air travel, #airlines, #customer service, #overbooking, #flight

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Flight Attendant: The flight is overbooked and our algorithm selected you for re-accommodation. Dilbert: What exactly does "re-accommodation" mean in this context? Oh.

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 - Dilbert by Scott Adams

Share April 16, 2017's comic on:


Tags #waiter, #restaurant, #service industry, #impatient, #patience, #complaining

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Waiter: Here are your french fries. Dilbert: Gaaaa!!! I have no salt. Waiter: I will bring the salt right away. Dilbert: No, you won't. This isn't my first time eating out! You say you will bring salt, but you will be distracted by another table. I will sit here in anger while I watch you do things that do not involve bringing me salt. As the temperature of my fries drops, my cortisol levels will increase. In five minutes I will hate your guts and this restaurant, too. I also need ketchup. Waiter: That will take a little longer.