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The Boss, Wally and Dilbert sit at a conference table. The Boss says, "We'll be having an ISO 9000 audit soon. They'll check to see if we follow our own documented procedures for everything we do." The Boss continues, "I've divided our preparation tasks into two groups: unethical and unproductive." Wally tells Dilbert, "I'll train our department to lie to the auditor. You can document our inane procedures." Dilbert replies, "No fair. You did unethical last time too!"
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Dilbert sits at a table using a laptop. Dilbert tells the man across the table, "I need to document your job processes to satisfy our ISO 9000 requirements." The man replies, "Okay." The man says, "I try to anticipate the shifting political winds. Then I wrap myself in the relevant buzzwords and try to achieve importance without adding value." Dilbert asks, "What's your job title?" The man replies, "Director of ISO 9000 Quality Process Design."
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The Boss and a man sit at a conference table. The man says, "Your product looks good, but you can't be our supplier unless your company is ISO 9000 certified." The Boss asks, "So . . . You don't care how bad our internal processes are, as long as they're well-documented and used consistently?" The man replies, "That's right." The Boss says, "Our documented process says I must now laugh in your face and double our price."
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Ratbert walks across Dilbert's desk and says, "You know what's funny? I'll tell you." Ratbert continues, "You're working hard. I'm doing nothing. In a hundred years we'll both be dead." Dilbert says angrily, "You might not need to wait that long." Ratbert says as he walks away, "I think I'll spread some joy over this way."
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The Boss says to Dilbert, Wally and Alice, "Nobody has nominated a co-worker for a special achievement award." The Boss continues, "Someone in this group must have done SOMETHING good this year." Wally says, "No . . . I don't think so." Dilbert says, "We'd remember something like that." The Boss says, "This looks bad. All the other departments are giving themselves awards." The Boss says, "We might have to lower our standards a bit." Alice says, "I've been proactive in that area." The Boss asks, "Why are we standing in the hallway?" Wally replies, "We think the room is locked." Dilbert says, "We don't have the key." The caption says, "Later that month." The Boss hands Alice an award and says, "This award goes to Alice for boldly trying the door knob." Alice says, "When I find out who nominated me . . ."
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Dilbert stands in front of the Boss's desk. The Boss says, "You'll head our technology alliance with a small Silicon Valley start-up." The Boss continues, "Their corporate culture is a bit different from ours. Try to be flexible." Dilbert and a man with a goatee and a ring through his head sit at a conference table. Dilbert opens his briefcase and says, "I've never seen a pierced brain before." The man puts his bare feet on the table and says, "I think I'll call you 'Mister Conservative.'"
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Dilbert and a man with a goatee sit at a conference table. Dilbert holds a thick binder and says, "These are the procedures my company uses to approve projects." Dilbert says, "I guess a small company such as yours is used to flying by the seat of the pants." The man replies, "Not necessarily." Dilbert asks, "You mean you're flexible?" The man shows Dilbert his bare foot and leg and replies, "I mean I'm not wearing pants."
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A man with a goatee and a woman with spiked hair who's wearing a tube top enter a room with Dilbert. The man says, "Our strategic alliance is working well. My company provides amazing technical skill and your company . . ." The man continues, ". . . Has a seemingly endless supply of three-ring binders." They sit at a conference table. Dilbert says, "Resistance is futile. You will be assimilated." The woman asks, "Is it true that if your name is written in a binder you lose your soul?"
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Dilbert stands in front of an overhead projector discussing "Strategic Alliance Issues." Dilbert says, "Issue one: Our two companies have very different corporate cultures." A man with a goatee sits at the conference table working on a laptop. A woman with spiked hair sits next to him. The man says, "While you were droning I slammed out some beta code and put it on the Internet for comments." Dilbert says, "My company prefers to have that kind of decision made by uninformed executives. We call it 'empowerment.'" The man replies, "I'll mention that in the press release."