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 - Dilbert by Scott Adams

Share March 02, 2003's comic on:


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Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."

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 - Dilbert by Scott Adams

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The Boss addresses a meeting, "I see some new faces, let's go around the table and introduce ourselves." Asok starts, "I'm Asok, the intern." Asok points to The Boss and says, "I report to you." Asok points to Alice and says, "But I also report to Alice on a dotted line." Asok points to Carol and says, "And I report to Carol, on a fuzzy, thin line." Asok continues, "I have a blinking, irregular line to Wally, and a wavy, brown line to Dilbert." Alice begs, "Please... make this stop." Asok continues, "And a disturbing, imaginary line to a food-service cashier who touched my hand while giving me change."

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 - Dilbert by Scott Adams

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The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."

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 - Dilbert by Scott Adams

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Dilbert points to a slide and says, "As requested, I put together a list of functions we should outsource." Dilbert continues, "I limited my list to things we don't do well." The Boss and Wally listen as Dilbert's voice continues, "Marketing, quality control, engineering, finance, human resources, and customer support." Dilbert says, "That leaves us with our core competence..." Dilbert continues, "... Sitting around a brown table." Dilbert says, "And, of course, our ability to speak honestly without fear of retribution." The Boss says, "You will never get another raise as long as I'm alive." Dilbert responds, "Well, that puts a lot of pressure on the brown table strategy."

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 - Dilbert by Scott Adams

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"Hey, it's a customer!" "You're in luck; our next version has every feature you'll ever want!" "It does?" "I was ready to buy your current version... but I guess I'll wait." "When will our new version be ready?" "In a year." "The new version will leapfrog our competition." "Leapfrog? That implies that they have better products right now." "BUY OUR PRODUCT, YOU STINKIN' PILE OF CRUD!!" "SLAP!" "I have to run. Try not to blow the sale."

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 - Dilbert by Scott Adams

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The Boss addresses a meeting, "Our company is dying.. but not because of bad management." The Boss continues, "It's because we're not.." He points to a slide that says, "Customer centric." Wally raises his hand and says, "Well, I for one feel better knowing we have correctly identified the problem." Wally turns to Dilbert and says, "That was a little thing I call participation; you should try it." The Boss says, "Now let's break into four small working groups." The Boss continues, "And develop skits based on our new focus of customer centricity." Dilbert says, "Um.. there are only four of us." He pauses and then says, "Wait.. nevermind." The Boss sits at the conference table alone and thinks, "I'll call my skit 'The Electricity of Customer Centricity."

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 - Dilbert by Scott Adams

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Dilbert is dressed in all purple, carrying a rope over his shoulder. He says to Dogbert, "Would you like to join me on a daring commando raid?" Dogbert replies, "Sure." Dilbert says, "Do you want to know why?" Dogbert responds, "Not really." Dilbert, Dogbert, and Bob the Dinosaur all have purple masks on. Dilbert says, "My internet provider won't let me cancel by phone or by e-mail." Dilbert continues, "The service agreement says I have to stage a daring commando raid on their headquarters." Bob asks, "Does this mask make me look fat?" Dogbert zaps Bob with a stun gun and says, "That joke is overused Bob." Bob falls over. Dogbert says to Dilbert, "The stun gun is in good working order." Dilbert and Dogbert are walking outside. Dilbert says, "Maybe I should carry the stun gun." Dogbert responds, "Don't worry, I'll do you last."

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 - Dilbert by Scott Adams

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Dilbert is at the checkout line of a supermarket. The cashier asks him, "Are you a member of our frequent grocery club?" Dilbert responds, "No, what is it?" The cashier replies, "You get a membership card that entitles you to discounts." Dilbert says, "Let's see if I have this straight..." Dilbert continues, "I'll be inconvenienced by having to fill out a form and carry your stupid card around..." Dilbert continues, "And in return, you'll put me on a junk mail list, and charge me the same as the grocery store across the street?" Dilbert yells, "AND YOU EXPECT ME TO BE HAPPY ABOUT IT?!!" The customer in line behind Dilbert says, "But it's free!" The cashier says into the intercom, "Cleanup on register two.. it's engineer spittle."

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 - Dilbert by Scott Adams

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Dilbert walks into the office of a Full Service Broker. The Broker introduces himself to Dilbert, "I'm Bob Weaselton, your full-service stockbroker." Bob continues, "There are two ways we can go here." Bob continues, "Option one: I act as if brokers know which stocks are better than others." Bob continues, "Then I'll earn your trust by comparing your portfolio to misleading benchmarks." Bob continues, "But I prefer a more direct approach." Bob continues, "Option two: I sell you whatever garbage earns me the biggest commission." Dilbert comes home and says to Dogbert, "Would you do me a favor and lie to me?" Dogbert responds, "Nice haircut."

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 - Dilbert by Scott Adams

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The Boss calls after Dilbert, "Dilbert, I want you to write a letter to our new customer." Dilbert follows The Boss down the hall. The Boss continues, "I'll tell you what to say, then you'll go write it and I'll sign it." The Boss sits at his desk and continues, "This way I won't waste my valuable executive time." He pauses and then continues, "It's efficient." Dilbert responds, "Yes, that's one possible outcome." He pauses and then continues, "Here's another." Dilbert continues, "You'll keep forgetting to mention important things that should be in the letter." Dilbert continues, "I'll be trapped in an endless loop of writing, tracking you down, getting criticized and starting over." Dilbert continues, "Or you could simply write the letter yourself and save us both a huge hassle." The Boss responds, "In paragraph one, say something like 'Hi.'"