Search Results for "customer service"
Share March 24, 2002's comic on:
The Boss addresses a meeting, "Our company is dying.. but not because of bad management." The Boss continues, "It's because we're not.." He points to a slide that says, "Customer centric." Wally raises his hand and says, "Well, I for one feel better knowing we have correctly identified the problem." Wally turns to Dilbert and says, "That was a little thing I call participation; you should try it." The Boss says, "Now let's break into four small working groups." The Boss continues, "And develop skits based on our new focus of customer centricity." Dilbert says, "Um.. there are only four of us." He pauses and then says, "Wait.. nevermind." The Boss sits at the conference table alone and thinks, "I'll call my skit 'The Electricity of Customer Centricity."
Share June 02, 2002's comic on:
Dilbert is dressed in all purple, carrying a rope over his shoulder. He says to Dogbert, "Would you like to join me on a daring commando raid?" Dogbert replies, "Sure." Dilbert says, "Do you want to know why?" Dogbert responds, "Not really." Dilbert, Dogbert, and Bob the Dinosaur all have purple masks on. Dilbert says, "My internet provider won't let me cancel by phone or by e-mail." Dilbert continues, "The service agreement says I have to stage a daring commando raid on their headquarters." Bob asks, "Does this mask make me look fat?" Dogbert zaps Bob with a stun gun and says, "That joke is overused Bob." Bob falls over. Dogbert says to Dilbert, "The stun gun is in good working order." Dilbert and Dogbert are walking outside. Dilbert says, "Maybe I should carry the stun gun." Dogbert responds, "Don't worry, I'll do you last."
Share July 28, 2002's comic on:
Dilbert is at the checkout line of a supermarket. The cashier asks him, "Are you a member of our frequent grocery club?" Dilbert responds, "No, what is it?" The cashier replies, "You get a membership card that entitles you to discounts." Dilbert says, "Let's see if I have this straight..." Dilbert continues, "I'll be inconvenienced by having to fill out a form and carry your stupid card around..." Dilbert continues, "And in return, you'll put me on a junk mail list, and charge me the same as the grocery store across the street?" Dilbert yells, "AND YOU EXPECT ME TO BE HAPPY ABOUT IT?!!" The customer in line behind Dilbert says, "But it's free!" The cashier says into the intercom, "Cleanup on register two.. it's engineer spittle."
Share September 22, 2002's comic on:
Dilbert walks into the office of a Full Service Broker. The Broker introduces himself to Dilbert, "I'm Bob Weaselton, your full-service stockbroker." Bob continues, "There are two ways we can go here." Bob continues, "Option one: I act as if brokers know which stocks are better than others." Bob continues, "Then I'll earn your trust by comparing your portfolio to misleading benchmarks." Bob continues, "But I prefer a more direct approach." Bob continues, "Option two: I sell you whatever garbage earns me the biggest commission." Dilbert comes home and says to Dogbert, "Would you do me a favor and lie to me?" Dogbert responds, "Nice haircut."
Share December 15, 2002's comic on:
The Boss calls after Dilbert, "Dilbert, I want you to write a letter to our new customer." Dilbert follows The Boss down the hall. The Boss continues, "I'll tell you what to say, then you'll go write it and I'll sign it." The Boss sits at his desk and continues, "This way I won't waste my valuable executive time." He pauses and then continues, "It's efficient." Dilbert responds, "Yes, that's one possible outcome." He pauses and then continues, "Here's another." Dilbert continues, "You'll keep forgetting to mention important things that should be in the letter." Dilbert continues, "I'll be trapped in an endless loop of writing, tracking you down, getting criticized and starting over." Dilbert continues, "Or you could simply write the letter yourself and save us both a huge hassle." The Boss responds, "In paragraph one, say something like 'Hi.'"
Share February 25, 2001's comic on:
The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."
Share August 12, 2001's comic on:
Dilbert walks into The Boss' office and says, "You need to give me a decision." The Boss replies, "You need to give me more information." Dilbert replies, "You need to give me funding to do a study to get the information." The Boss replies, "You need to give me a business case to justify the spending." Dilbert replies, "You need to give me relief from my other deadlines so I can work on the funding request." The Boss replies, "You need to give me everything to infinity." At that, The Boss jumps up from his chair and screams, "I WIN! YES!" Dilbert says to Wally, "We might be losing our laser-like focus on the customer." Wally responds, "On the who?"
Share October 07, 2001's comic on:
Alice is sitting at her computer. The Boss approaches from behind with a package in his hand and says, "Happy service anniversary, Alice." The Boss continues, "We're out of twenty-year pins so I got twenty of the one- year pins." The Boss hands Alice the package and says, "You can pin these babies all over your blouse... or fishing hat if you prefer." The Boss continues, "The card says, 'To Kathy' but it was never opened. For some reason she quit the day she got her twenty pins." The Boss continues, "Incidentally, I have to charge you $262 for the pins. The company doesn't pay for them." Alice holds the box angrily. Alice responds, "First of all, I've only worked here for about six years.." The Boss interrupts, "Wow, you look older. Anyway, just give me the $262 and throw away eight pins and we'll call it good." Alice rolls up her sleeve and shakes with anger. She holds one arm back with the other. The Boss asks, "Why are you rolling up your sleeve? Are you going to pin them to your arm?
Share May 08, 2013's comic on:
Boss: Wally, I'd like you to meet the CEO of the company that is our biggest customer. Wally: I'd shake but I have coffee in one hand, my random drug test sample in the other, and I don't want either one to get cold. Hey, I'm not the one who made this awkward.
Share May 21, 2013's comic on:
CEO: The secret of our company's success is that we hire good people. Dilbert: What? Are you saying I'm good? I've never heard a compliment at work. What is that feeling inside me? Is it the thing called self-esteem? Customer: Awkward. CEO: Just ignore him. Dilbert: Behold my goodness! Customer Meeting