Search Results for "customer service"

You can also use "quotes" and & to narrow down results.

Thank you for voting.
 - Dilbert by Scott Adams

Share January 25, 1996's comic on:


Tags #troublesome customers, #service costs, #eliminated

View Transcript

Transcript

The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."

Thank you for voting.
 - Dilbert by Scott Adams

Share March 04, 1996's comic on:


Tags #executive summary, #approval page, #executives, #understand, #know less, #aaa road service, #uphill

View Transcript

Transcript

Dilbert stands in front of the Boss's desk. The Boss hands him a document and says, "Add an executive summary to the approval page." The Boss continues, "Keep it simple. Our executives don't understand as much about technology as I do." Dilbert asks, "How could they know less than you do? You haven't figured out how to make your car go uphill." The Boss replies, "Wrong; I got AAA road service."

Thank you for voting.
 - Dilbert by Scott Adams

Share July 10, 1996's comic on:


Tags #engineer up, #management support, #meeting, #boss ego, #master at work, #promised customer, #full management support, #sales meeting

View Transcript

Transcript

Dilbert says to the Boss, "I need your full management support in this meeting with sales." The Boss replies, "Just watch the master at work." A man says to the Boss, "I promised a customer a product that we don't make. You need to engineer-up a thousand units by early next week." The Boss asks, "Is Thursday okay?" As they walk away, the Boss says to Dilbert, "Wait until he finds out that Thursday isn't 'early next week.' Hee hee!"

Thank you for voting.
 - Dilbert by Scott Adams

Share November 05, 1996's comic on:


Tags #dogbert consulting, #credibility, #money, #better spent consulting, #downsizing, #analysis, #upgrade deluxe service

View Transcript

Transcript

The Boss, Dogbert and Wally sit at a conference table. The Boss says, "I hired the Dogbert Consulting Company to add credibility to my decisions." Dogbert wears a sorcerer's hat. Dogbert says, "As my analysis shows, it's much better to give your money to me than to waste it on future downsizees such as yourselves." Wally asks, "What analysis? This is a page ripped out of the magazine in our lobby." Dogbert replies, "Perhaps you should upgrade to my deluxe service."

Thank you for voting.
 - Dilbert by Scott Adams

Share February 24, 1997's comic on:


Tags #promise the customer, #build in month, #timing probelm, #shifting blame, #engineering, #spending huge bonus, #blame transfer

View Transcript

Transcript

Dilbert sits at a conference table with several people. A salesman tells them, "I had to promise the customer we could build the thing in a month even though you said it was impossible." The salesperson continues, "I'll solve the timing problem by shifting blame to engineering while spending the huge bonus I got for the sale." Dilbert says, "Your planning has improved." The man closes his eyes and says, "Beginning blame transfer now . . ." The other people at the table growl.

Thank you for voting.
 - Dilbert by Scott Adams

Share June 11, 1997's comic on:


Tags #hearty slap, #practice swings, #visiting the customer, #smile, #less follow thorugh, #aim higher, #trans suddenly

View Transcript

Transcript

Kenny tells Dilbert, "When I introduce you to the customer, smile and give him a hearty slap on the back." Kenny says, "Get ready. Here he comes." Dilbert thinks, "I'd better take some practice swings." The customer lies on the ground. Kenny tells Dilbert, "Next time, less follow-through, aim higher, and if he turns around suddenly, hold off." Dilbert says, "Sorry."

Thank you for voting.
 - Dilbert by Scott Adams

Share June 12, 1997's comic on:


Tags #brought dilbert, #competitors product, #cover cost, #cup of coffee, #makes product special, #visiting the customer, #deceptive advertising

View Transcript

Transcript

Kenny and Dilbert sit at a conference table with a customer. Kenny tells the man, "I brought Dilbert to explain what makes our product special." Dilbert says, "It's exactly like our competitor's product except we charge more to cover the cost of our deceptive advertising." The man gets up and leaves the room. Dilbert says, "While you're up, could you get me a cup of coffee?" Kenny looks angry.

Thank you for voting.
 - Dilbert by Scott Adams

Share June 13, 1997's comic on:


Tags #no on fired, #occasional beating, #statistical clustering, #suicides, #voting the customer, #buying product

View Transcript

Transcript

Dilbert and Kenny sit at a conference table. Kenny tells a customer, "No one has ever been fired for buying our product!" Dilbert adds, "That's true." Dilbert says, "There IS the occasional savage beating . . . and more than our share of suicides . . ." Kenny looks angry. Dilbert continues, "But that has 'statistical clustering' written all over it."

Thank you for voting.
 - Dilbert by Scott Adams

Share August 06, 1995's comic on:


Tags #boss evil, #entity from another dimension, #synergies, #win win solution, #delight every customer, #new internet access, #tour of cubicles

View Transcript

Transcript

Dilbert lies on a couch in a psychiatrist's office. The therapist asks, "When did you start believing that your boss was an evil entity from another dimension?" Dilbert imagines the Boss telling him, "I'd like to sit in on your customer meeting." Dilbert thinks, "Uh-oh." The Boss, Dilbert and a woman sit at a conference table. The Boss says, "Let me share the high level strategic view." Dilbert thinks, "Here we go." The Boss spreads his arms and says, "Life began in the primordial stew literally hundreds of years ago . . ." The Boss continues, "But we are the only company who ever found synergies in our win-win solutions!" The caption says, "Two hours later." The Boss says, "And we won't sop until we delight every customer!" The woman looks shocked and Dilbert covers his eyes. The customer says, "I'd be delighted if you just told me about your new Internet access product." The Boss replies, "I cancelled the funding yesterday." The Boss stands up and says, "Who's up for a tour of our cubicles?" Dilbert says, "Gotta go."

Thank you for voting.
 - Dilbert by Scott Adams

Share September 22, 1996's comic on:


Tags #use speakerphone, #voice mail, #speaker phone, #inconsiderate, #too stupid, #annoying, #bob dinsoaur, #wedgie, #service elevator, #look on face, #way they yell, #philiosphers

View Transcript

Transcript

A man sits in his cubicle thinking, "It's time to use my speakerphone to do voice mail." The man thinks, "I can't remember if I use the speakerphone because I'm inconsiderate or because I'm too stupid to know how annoying it is." The man thinks, "I'll leave that question to the philosophers." The man screams, "Hi. Thanks for the information. Talk to you later!!!" The man shouts, "Did I tell you about my cyst?" Dilbert hears the man yelling and sends an e-mail message that says, "Dogbert, send Bob the Dinosaur quickly!" Bob says to the building security officer, "I'm here to deliver a wedgie." The man replies, "Use the service elevator." Dilbert sits at his desk humming while the man next to him screams as Bob gives him a wedgie. Dilbert presses the elevator button and asks Bob, "What's the best part - the look on their faces or the way they yell?" Bob replies, "I'll leave that question to the philosophers."