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 - Dilbert by Scott Adams

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"We could design the product with a simple point - and - click interface..." "Or we could require the user to choose among thousands of poorly documented commands, each of which must be typed exactly right on the first try." "Bear in mind, we'll never meet a customer ourselves." "Make it so they have to reboot after every typo."

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 - Dilbert by Scott Adams

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Dogbert and the Boss sit at a conference table. Dogbert says, "You can gauge your success by the number of repeat customers you have." The Boss says, "I'm proud to say that virtually every customer gets another unit within three months of buying the first one!" Dogbert asks, "What if you don't count warranty replacements?" The Boss replies, "Ooh . . . Then we don't look so good."

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Dilbert hands the Boss a report and says, "I finished our write-up for the national Millard Bullrush 'Quality' Contest." Dilbert says, "It took two weeks of otherwise productive time, and everything but our address is a lie." Dilbert asks, "Do you know what irony is?" The Boss replies, "I send my shirts to a service."

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Dilbert stands in front of the Boss's desk. Reading a report, the Boss says, "Change these dates . . . and add six more meetings and use the phrase 'customer focus.'" Dilbert looks down at the desk where a tiny figure has appeared. Dilbert says, "Uh-Oh . . . your micro-management has caused my ego to manifest itself and beg for survival." The tiny figure says, "I'm shrinking!" The Boss splats the tiny figure with a fly swatter and says to Dilbert, "Run and get me some paper towels . . . five of them . . . from the men's room."

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 - Dilbert by Scott Adams

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Dogbert sits at a table signing copies of his book. A customer says, "My hobby is geography. Would you sign my book to each of the continents by name?" Dogbert says to the man, "Are you aware that my book recommends a twirling wedgie for people who ask for too much?" A hand reaches toward the man. Bob the Dinosaur twirls the man over his head as he gives him a wedgie. Bob says, "We find the line moves faster if I do this to the first customer."

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Dilbert says to Dogbert, "I jokingly told Stan in marketing that I reprogrammed his DNA. He's so gullible that he's actually changing!" Dogbert suggests, "You must use his gullibility to reverse the process. Remember, his entire reality is shaped by unverified customer anecdotes." Dilbert tells Stan, "I heard a rumor of a story of an alleged focus group where a quote taken out of context indicates you're not becoming a weasel." Stan says, "I'm not?! Yipeee!"

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Dilbert reaches for a modem in a computer store. A man says, "No, you fool. That modem will never fit your need." Dilbert reads the box and thinks, "The specs look okay." The man yells, "You're an idiot compared to me! Put that down! It's the wrong interface! The WRONG interface!!!" As Dilbert hands the modem to a salesclerk at the cash register, the man clutches Dilbert's shirt and growls. Dilbert asks the clerk, "Is he on commission?" She answers, "Yeah, he pays us a dollar a customer."

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The sign over Dogbert's desk reads, "Dogbert's Find-A-Friend Service." A man says, "I'd like to find a friend." Dogbert says, "Have a seat." Dogbert says, "I need to ask a few questions, so I don't accidentally match you with somebody who's too good for you." Dogbert says, "One: When a friend doesn't return a borrowed tool, do you? a: Make sarcastic comments; b: buy a new tool; c: set a lethal trap." The man answers, "C: Set a lethal trap." Later, Dogbert reads the results of the test and says, "I'm afraid you haven't qualified for a normal friend . . . I could set you up with somebody who's new in town, but it wouldn't last." Dogbert says, "There's one option . . . Two, if you count growing sea monkeys." The man stands at Dilbert's door. Dilbert says, "Yes, I hate sea monkeys too. Who are you?"

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Dogbert says to a customer, "I can let you have this one for five thousand." The man says, "Three thousand." Dogbert replies, "No, but I could sell THAT car for four thousand." The man says, "Thirty-five hundred." Dogbert replies, "Sold." The man says as he drives away in the car, "I guess you don't get a lot of negotiators like me." Dogbert says, "It's the first time anybody bought the car they came here in."

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Dilbert stands in line at a video store. The man in front of him hands a video tape to the sales clerk and says, "I'll take this one." The clerk asks, "Why would anybody BUY a mystery movie?!" The clerk asks, "What do you do, watch it a hundred times and act surprised at the ending?" She hands the video back to the customer and says, "Get a life." Dilbert hands his selection to the clerk and says, "I'll take this one." The clerk says, "Tootsie?! You want to OWN a movie about a man who wears dresses?!" Dilbert says, "What?! I thought it was a documentary about Tootsie Rolls. You should label those things more clearly!" Dilbert sits in his chair holding a copy of Rambo. He asks Dogbert, "Is it a sin to lie to strangers?" Dogbert replies, "The way you do it, yes."