Dilbert: I want to buy your company's product but it's like pulling teeth with you. Man: Ha ha! I switched from commissions to a guaranteed salary. I'm free from the tyranny of customer service! Dilbert: This is less than ideal. Man: No paperwork for me! Woot! Woot!
Ratbert's customer support Ratbert says, "You're speaking to a powerless rodent." Ratbert says, "My job is to prevent you from getting to anyone who is authorized to give refunds." Ratbert says, "I'd like to begin by asking you some creepy personal questions."
Dilbert works in collections Customer says, "My wife hates me and I live between and archery range and a nest of rabid badgers." Dilbert says, "Is that a reason for not paying your bills?" Customer says, "I'm just saying you called at as bad time."
Tina says, "Can you review my letter to this customer who complained?" Dilbert says, "'Tell the spiders living in your skull that we'll look into it.'" Tina says, "Good writing should never be predictable." Dilbert says, "Then it's perfect."
Dogbert sits across from a customer service representative in a bank. The woman says, "Well, Mr. Dogbert, what could I do to convince you to put your new wealth in our bank?" Dogbert replies, "Stretch your polyester pants over the top of your head." As the woman pulls her pants over her head, Dogbert says, "I hope money doesn't change me."
Dilbert stands in front of a customer service desk at a bank. Dilbert says, "I'd like to apply for a 'Bank of Ethel' credit card." The woman behind the desk says, "Sit down and shut up." The woman says, "It's 21% interest plus surprisingly high annual fees. We'll do a credit check and a full body cavity search." Back at home, Dilbert stands in front of Dogbert wearing just his boxers. Dilbert says, ". . . And I had to smile the whole time because they were filming it for their television ads." Dogbert says, "You have to admire their attitude."
Dilbert reads a letter and tells Dogbert, "My credit card has been canceled. The stupid bank's computer thinks I died." Dilbert continues, "This is an opportunity for some righteous indignation. I love that." Dilbert dials the telephone. A customer service representative answers the phone and says, "Hello, credit card department, an underpaid employee speaking." The man says, "Well, yes, apparently you are alive, but it would be very difficult to reprogram the computer . . ." Dilbert replies, "I'm sure you'll find a solution." A woman at the bank asks, "Kill him?" The man replies, "Unless you'd RATHER read this computer manual."
A teller at the Bank of Ethel says, "Next victim." Dilbert approaches the window and says, "You charged me a fee for paying my credit card bill a day late." The woman asks, "So?" Dilbert asks, "Why don't your computers automatically transfer money from my checking account instead of charging a penalty?" The teller replies, "Frankly, we're not much into the 'customer service' craze." The teller continues, "We prefer to set little traps so customers get hit with unexpected penalties." Dilbert says angrily, "Well!! I think I'll just take my business elsewhere!" The teller says, "You're annoying me. That's a hundred dollar penalty!" Dilbert walks out of the bank wearing only his underwear. He thinks, "I don't think I can even claim a moral victory here."
The boss says, to Dilbert and Wally, "From now on, we will celebrate our service reps who give exceptional customer service." Dilbert says, "Question: Why would we celebrate employees who do extra work without getting extra pay?" The boss says, "It will make them happy." Dilbert says, "Can we celebrate the smart employees some day?"