Ratbert's customer support Ratbert says, "You're speaking to a powerless rodent." Ratbert says, "My job is to prevent you from getting to anyone who is authorized to give refunds." Ratbert says, "I'd like to begin by asking you some creepy personal questions."
Dilbert points to a slide and says, "As requested, I put together a list of functions we should outsource." Dilbert continues, "I limited my list to things we don't do well." The Boss and Wally listen as Dilbert's voice continues, "Marketing, quality control, engineering, finance, human resources, and customer support." Dilbert says, "That leaves us with our core competence..." Dilbert continues, "... Sitting around a brown table." Dilbert says, "And, of course, our ability to speak honestly without fear of retribution." The Boss says, "You will never get another raise as long as I'm alive." Dilbert responds, "Well, that puts a lot of pressure on the brown table strategy."
Dilbert: You had a great idea bout upgrading our customer support software. Boss: I don't remember having that idea. Dilbert: It was genius. Boss: Well, that does sound like something I would suggest. Dilbert: We'll need budget approval, but that should be no problem for you. Boss: Duh. Obviously I'll fund my idea. It's genius. Dilbert: I'll need to delay my other project, but, as you said, those are lower priorities. Boss: I said that? Dilbert: It was very wise of you. Alice: How did you get funding for your idea? Dilbert: I had to bossify it.
Tags: tech support, technical support, technology, customer service, software, computers, frustration, computers, customer service, frustration, software, tech support, technical support, technology Transcript
Dogbert's Tech Support. Dilbert: The error message says my copy of Windows is not genuine. Dogbert" I'll walk you through a series of steps that won't work. Dilbert: Wait... what? Dogbert: After seventeen attempts that involve rebooting, you will lose hope. At some point you will give up and buy a new computer just to be done with it all. We'll start by uninstalling all of your drivers and reinstalling. Dilbert: Can I skip all of the useless steps and just buy a new computer? Dogbert: Sure, but you don't need to be a jerk about it.
Boss: I need you to come with me on a sales trip, but don't talk to the customer. Your presence is needed to give a misleading impression of how much engineering support we plan to offer after the sale. Dilbert: So I'm nothing but a bag of meat? Boss: No. You're a lying bag of meat.
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Dilbert says to the Boss, "I need your full management support in this meeting with sales." The Boss replies, "Just watch the master at work." A man says to the Boss, "I promised a customer a product that we don't make. You need to engineer-up a thousand units by early next week." The Boss asks, "Is Thursday okay?" As they walk away, the Boss says to Dilbert, "Wait until he finds out that Thursday isn't 'early next week.' Hee hee!"
Dilbert looks over his cubicle wall. The Boss says, "Our user manual has a typo. Our technical support calls are going to a phone sex place." The Boss says, "Complaints are way down." Customer's House: The customer sits at his computer and says into the telephone, "Well, okay, but... has that ever worked?" The voice on the other end of the line says, "No complaints yet."
Caption: "Dogbert the consultant" Dogbert stands on a conference table. Dogbert says, "Some customers might complain that the invisible robot they bought from us.." Dogbert says, to Wally and Dilbert, "...is nothing but an empty box.. I will train our support staff to handle those calls." Caption: "Customer's House" A customer talks on the phone in his living room, near an empty cardboard box. He is terrified. The voice on the other end of the phone says, "According to our sensors, he's in your house... and he's watching you."
Headline: Dogbert Tech Support. Dogbert says into his telephone headset, "It works fine on my machine." On the other end of the line, the customer says, "Yes, but this call is about MY PC. May we talk about MY problem now?" Dogbert replies, "Okay, your PC is defective and you're selfish. That's an attractive package you've got going there."