Dogbert's Tech Support Dogbert says, "Email me a list of the things you already tried." Dogbert says, "I'll go down the list and make you try every single thing again, sometimes more than once." Dogbert says, "And take your time because I'm reading a really good book online."
Dogbert's Tech Support Dogbert says, "The problem is in the part of your brain that handles intelligence." Dogbert says, "I can reboot you, but I won't lie: It's going to hurt." Dilbert says, "We need to talk." Dogbert says, "Are you near stairs?"
Dilbert says, "It's not right to use your tech support job to trick people into hurting themselves." Dogbert says, "I help people take their minds off of hopeless technical problems." Dilbert says, "How do you know a problem is hopeless?" Dogbert says, "Great. So now pessimism is a crime?"
Tags: tech support, technical support, technology, customer service, software, computers, frustration, computers, customer service, frustration, software, tech support, technical support, technology Transcript
Dogbert's Tech Support. Dilbert: The error message says my copy of Windows is not genuine. Dogbert" I'll walk you through a series of steps that won't work. Dilbert: Wait... what? Dogbert: After seventeen attempts that involve rebooting, you will lose hope. At some point you will give up and buy a new computer just to be done with it all. We'll start by uninstalling all of your drivers and reinstalling. Dilbert: Can I skip all of the useless steps and just buy a new computer? Dogbert: Sure, but you don't need to be a jerk about it.
Caption: Dogbert's Tech Support Tech Support guy talking on phone with Dogbert. Tech Support guy says, "I don't know how to use my e-mail." While sitting at his computer, responds, "You need to upgrade your I.Q. a few points. Try listening to classical music." Tech Support guy stares at radio with arms folded and thinks, "My old nemesis, Mister radio, we meet again."
Headline: Dogbert Tech Support. Dogbert is talking into a telephone headset. He says, "Your software is worn out. You must be typing too hard." Dogbert continues, "Switch to decaf, paint your walls pink and stop going to the gym." Dilbert approaches Dogbert and says, "I've never heard of holistic tech support." Dogbert replies, "Maybe you should read more."
Headline: Dogbert Tech Support. Dogbert says into his telephone headset, "It works fine on my machine." On the other end of the line, the customer says, "Yes, but this call is about MY PC. May we talk about MY problem now?" Dogbert replies, "Okay, your PC is defective and you're selfish. That's an attractive package you've got going there."
Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.
Dogbert: This is Dogbert's tech support. How many I abuse you? Boss: I think my digital modem is broken. Dogbert: Please hold while I pretend to be testing it. Okay, it looks fine from here. The problem must be in your wiring. You'll have to rip out all of the wiring in your entire house to locate the problem. Boss: Are you sure? Because the lights on the modem aren't even on. Dogbert: That means you have moisture on your internal wiring. You'll also need to replace all of your plumbing and get a new roof. Boss: May I speak with your supervisor? Dogbert: Sure. But he sounds exactly like me.
Dogbert sits on the armrest of a couch. Dilbert, with a phone in his hand, says, "I've been on hold for tech support since Tuesday. Get Bob and meet me in the car." Dilbert is driving with Dogbert in the passenger seat. Bob the Dinosaur says from the back seat, "I can't wait to try my newest maneuver, the 'Turban Wedgie.'" Bob is holding the tech support person in the air. The tech support person has a turban on his head. Bob says to Dilbert, "It starts like a regular wedgie then I wrap it around his head." Dilbert says, "Question . . ."