The Boss says, "I'm putting you in charge of getting our 'ISO 9000' certification." The Boss continues, "We don't know what it is but it looks great on brochures." Dilbert says, "I think it certifies that we follow a consistent process." The Boss says, "That's us, we always lie on our brochures."
Dilbert sits at a desk and says, "Thank you for coming to the 'ISO 9000' project kick-off meeting." Dilbert continues, "Each of you was hand-picked by your manager for this project because . . ." Dilbert faces a table of strange people and says, "Well . . . never mind why."
Dilbert puts a transparency on an overhead projector and says, "Here's the basic plan for getting our 'ISO 9000' certification." Dilbert points at the diagram and continues, "Each of you will create an insanely boring, poorly written document. I'll combine them into one big honkin' binder." Dilbert points to a picture of a man passing a binder to another man and continues, "I'll send copies to all department heads for comment. They will treat it like a dead raccoon and route it to the first passerby."
The Boss says to Dilbert and Wally, "We're having an ISO 9000 audit this week." The Boss continues, "Take a look at your documented job descriptions and make sure that it's what you're doing if the auditor asks." Looking at his job description, Dilbert says, "According to this I'm some sort of engineer." Wally, looking at his, says, "As if we'd have time for that . . ."
Dogbert says to Alice, "I've been hired by your company to perform an ISO 9000 audit." Looking at his laptop PC, Dogbert says, "Basically, you give me money and I tell you that you're a bunch of dolts. It's the perfect job for me." Dogbert continues, "Tell me what you do here, Alice, if that's your real name." Alice replies, "I'm an engineer. I make slides that people can't read. Sometimes I eat donuts."
Dogbert hands a document to the Boss and says, "Here are the results of my ISO 9000 audit of your company." Dogbert continues, "Your employees are largely untrained and - I couldn't help notice - fairly unattractive." Dogbert continues, "However, they are also highly skilled liars, so you passed the audit easily." The Boss raises his arm in the air and shouts, "We succeed where it counts!!!"
Dilbert enters the office kitchen where a man is putting a sign on the coffee maker that says, "Coffee maker." Dilbert asks, "Why are you putting a sign on the coffee maker?" The man says, "It's an ISO 9000 requirement. Everything must be clearly labeled. There can be no exceptions." Dilbert says, "That's stupid." The man walks away saying, "Believe me, I don't like it any more than you do." The man's shirt has a label on the back that says, "Stupid label guy."
The Boss, Wally and Dilbert sit at a conference table. The Boss says, "We'll be having an ISO 9000 audit soon. They'll check to see if we follow our own documented procedures for everything we do." The Boss continues, "I've divided our preparation tasks into two groups: unethical and unproductive." Wally tells Dilbert, "I'll train our department to lie to the auditor. You can document our inane procedures." Dilbert replies, "No fair. You did unethical last time too!"
Dilbert sits at a table using a laptop. Dilbert tells the man across the table, "I need to document your job processes to satisfy our ISO 9000 requirements." The man replies, "Okay." The man says, "I try to anticipate the shifting political winds. Then I wrap myself in the relevant buzzwords and try to achieve importance without adding value." Dilbert asks, "What's your job title?" The man replies, "Director of ISO 9000 Quality Process Design."
The Boss and a man sit at a conference table. The man says, "Your product looks good, but you can't be our supplier unless your company is ISO 9000 certified." The Boss asks, "So . . . You don't care how bad our internal processes are, as long as they're well-documented and used consistently?" The man replies, "That's right." The Boss says, "Our documented process says I must now laugh in your face and double our price."