Wally says, "Every time I update my software, it tells me I have to reboot." Wally says, "And every time I reboot, I get another message to update something else. It's all I've been doing since October." The Boss says, "But you worked in September, right?" Wally says, "I admire your optimism about the past."
Dogbert The Product Designer. Dogbert: I created an operating system that uses up 80% of your time begging for updates. That still leaves a healthy 20% of your time to... reboot your computer over and over. Boss: Can it fax?
"We could design the product with a simple point - and - click interface..."
"Or we could require the user to choose among thousands of poorly documented commands, each of which must be typed exactly right on the first try."
"Bear in mind, we'll never meet a customer ourselves."
"Make it so they have to reboot after every typo."
As Dilbert and Wally walk by, the Boss asks, "My laptop computer is locked up. Can you help?" Dilbert holds an Etch-a-Sketch over his head and shakes it. He tells the Boss, "Remember you have to hold it upside down and shake it to reboot." The Boss says, "Oh, that's right." Wally says to Dilbert as they walk away, "I wonder if he'll ever realize we gave him an 'Etch-a-Sketch.'"
Dogbert sit at a computer. Caption: "Dogbert's Tech Support" Dogbert says, on the phone "You'll need to do a hard reboot. Listen carefully." Dogbert says, "Rent a van and fill it with stolen dynamite. Park it near the power company's main relay station." Dilbert says, "Can we talk?" Dogbert wags his tail and says on the phone, "...Now aim the bazooka at the van."
Caption: "Dogbert's tech Support" Dogbert answers the phone at his computer. The voice on the phone says, "Hello, I..." Dogbert says, "Shut up and reboot." The voice on the phone says, "Hey, it work..." Dogbert says, "Shut up and hang up.." Dogbert looks at his watch and thinks, "My average call time is improving."
Dogbert's Tech Support Dogbert says, "The problem is in the part of your brain that handles intelligence." Dogbert says, "I can reboot you, but I won't lie: It's going to hurt." Dilbert says, "We need to talk." Dogbert says, "Are you near stairs?"
Henry says, "Try rebooting." Dilbert says, "Who are you?" Henry says, "I'm Henry the security guard. I'm trying to evolve into a new career." Henry says, "I'm ignoring my real job while loudly giving technical advice to coworkers." Henry says, "Eventually, people will start to see me as a valuable technical resource. Promotions will follow." Dilbert says, "Do you know anything about technology besides 'try rebooting'?" The Boss says, "Henry, who let the hobo take a sponge bath in the lobby fountain?" Henry says, "Try rebooting! Try rebooting!" Dilbert says, "To fix a typo?"
Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."
The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."