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 - Dilbert by Scott Adams

Share May 15, 2010's comic on:


Tags #customer support, #customer service, #rodent, #talk on phone, #creepy personal questions, #waste of time, #refund

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Ratbert's customer support Ratbert says, "You're speaking to a powerless rodent." Ratbert says, "My job is to prevent you from getting to anyone who is authorized to give refunds." Ratbert says, "I'd like to begin by asking you some creepy personal questions."

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 - Dilbert by Scott Adams

Share January 12, 2014's comic on:


Tags #bossify, #deception, #fund ideas, #genius, #ideas, #customer support, #software, #budget approval, #delay projects, #low priority, #wise, #funding

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Dilbert: You had a great idea bout upgrading our customer support software. Boss: I don't remember having that idea. Dilbert: It was genius. Boss: Well, that does sound like something I would suggest. Dilbert: We'll need budget approval, but that should be no problem for you. Boss: Duh. Obviously I'll fund my idea. It's genius. Dilbert: I'll need to delay my other project, but, as you said, those are lower priorities. Boss: I said that? Dilbert: It was very wise of you. Alice: How did you get funding for your idea? Dilbert: I had to bossify it.

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 - Dilbert by Scott Adams

Share July 20, 2003's comic on:


Tags #functions to outsorce, #dont do well, #management, #sales, #quality control, #core competenece, #brown table startegy

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Dilbert points to a slide and says, "As requested, I put together a list of functions we should outsource." Dilbert continues, "I limited my list to things we don't do well." The Boss and Wally listen as Dilbert's voice continues, "Marketing, quality control, engineering, finance, human resources, and customer support." Dilbert says, "That leaves us with our core competence..." Dilbert continues, "... Sitting around a brown table." Dilbert says, "And, of course, our ability to speak honestly without fear of retribution." The Boss says, "You will never get another raise as long as I'm alive." Dilbert responds, "Well, that puts a lot of pressure on the brown table strategy."

Twitter Complaints

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Twitter Complaints - Dilbert by Scott Adams

Share June 13, 2016's comic on:


Tags #customer servie, #customer support, #trolling, #social media, #popularity

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Dilbert: We're getting a lot of product complaints on Twitter. Boss: Tell those trolls to shut up and leave us alone. Dilbert: Uh... okay. CEO: Why did our stock just drop to zero? Boss: Sounds like a seasonal thing.

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 - Dilbert by Scott Adams

Share April 07, 2005's comic on:


Tags #tech support, #online customer survey, #how happy

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Dogbert's Tech Support: Please fill out the online customer satisfaction survey." "Um... But you haven't even tried to help me yet." "I like to base my help on how happy you expect to be."

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 - Dilbert by Scott Adams

Share November 12, 2007's comic on:


Tags #tech support, #asks customer, #information, #transfers call, #same questions, #barrier to progress, #other guy

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The Boss: "Asok, I need you to fill in at tech support for a few days." "You'll be the guy who asks the customer for information, then transfers the call to another person who asks exactly the same questions." Asok: "Wouldn't that make me a barrier to progress?" " The Boss: Only if the other guy actually helped."

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 - Dilbert by Scott Adams

Share April 27, 2003's comic on:


Tags #customer diservice program, #tech supprt, #stretched telephone, #cleansed online support, #useful articles, #support groups, #train customers

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The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."

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 - Dilbert by Scott Adams

Share December 24, 2011's comic on:


Tags #business ethics, #retail business, #sales trip, #dont talk, #misleading impression, #engineering support, #after sale, #bag of meat, #lying bag of meat

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Boss: I need you to come with me on a sales trip, but don't talk to the customer. Your presence is needed to give a misleading impression of how much engineering support we plan to offer after the sale. Dilbert: So I'm nothing but a bag of meat? Boss: No. You're a lying bag of meat.

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 - Dilbert by Scott Adams

Share April 05, 2002's comic on:


Tags #dogbert tech support., #personal computer, #defective, #attractive package

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Dogbert Tech Support. Dogbert says into his telephone headset, "It works fine on my machine." On the other end of the line, the customer says, "Yes, but this call is about MY PC. May we talk about MY problem now?" Dogbert replies, "Okay, your PC is defective and you're selfish. That's an attractive package you've got going there."

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 - Dilbert by Scott Adams

Share March 20, 2006's comic on:


Tags #customer service, #deception, #laziness, #tech support, #trick, #passowrd, #before lunch, #required

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"Hello, I need some tech support." "What's your tech support password?" "I don't have one." "Well, then I can't help you." "Since when do you require a password?" "Usually right before lunch."