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 - Dilbert by Scott Adams

Share January 06, 1999's comic on:


Tags #celebrate service reps, #exceptional customer service, #emplyees, #extra pay, #smart employees, #someday

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The boss says, to Dilbert and Wally, "From now on, we will celebrate our service reps who give exceptional customer service." Dilbert says, "Question: Why would we celebrate employees who do extra work without getting extra pay?" The boss says, "It will make them happy." Dilbert says, "Can we celebrate the smart employees some day?"

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 - Dilbert by Scott Adams

Share November 25, 2011's comic on:


Tags #retail business, #service business, #buy company's prodcut, #pulling teeth, #commissions to salary, #free from tyranny, #customer service, #less than ideal, #no paperwork

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Dilbert: I want to buy your company's product but it's like pulling teeth with you. Man: Ha ha! I switched from commissions to a guaranteed salary. I'm free from the tyranny of customer service! Dilbert: This is less than ideal. Man: No paperwork for me! Woot! Woot!

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 - Dilbert by Scott Adams

Share November 03, 1999's comic on:


Tags #designing call center, #eployees, #bathroom breaks, #tiny cubicles, #monitor calls, #speed, #customer service

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Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.

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 - Dilbert by Scott Adams

Share August 14, 2001's comic on:


Tags #customer service, #serial number, #pulverizing case, #hammer, #void warranty

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Headline: Customer Service. Dogbert is sitting at his desk, talking into a telephone headset. He says, "Find the serial number by pulverizing the case with a hammer." The man on the other end of the line is holding a hammer above a radio. He asks, "Are you sure this won't void my warranty?" Dogbert replies, "It's not always about you."

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 - Dilbert by Scott Adams

Share August 02, 2002's comic on:


Tags #budget cuts, #customer service, #pranks calls to elderly, #neighbor, #treasure buried, #under lawn

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Dilbert reports to The Boss, "Our budget cuts are affecting customer service." The Boss asks, "How much?" Dilbert continues, "Our customer service center spends all day making prank calls to the elderly." A customer service representative says into the phone, "According to our records, your neighbor has treasure buried under his lawn."

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 - Dilbert by Scott Adams

Share December 04, 2003's comic on:


Tags #accidentally eat, #apple core, #care values, #customer service, #respect, #stem is loyalty, #teamwork, #apple product

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The Boss: "This apple will remind us of our CORE values: respect, customer service, and teamwork." Dilbert: "The apple's core is the part you throw away." The Boss: "Not always. Sometimes I accidentally eat it." Dilbert: "Maybe the stem can represent our loyalty to the company."

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 - Dilbert by Scott Adams

Share August 03, 2003's comic on:


Tags #disturbing news, #outsourced, #customer service function, #india, #subcontracted, #jobs to mexico, #lowest cost provider, #pay ourselves

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"I have some disturbing news." "We outsourced our customer-service function to India a few years ago." "So?" "Apparently, they subcontracted the job to Mexico." "Then Mexico subcontracted to Vietnam, who subcontracted to the Philippines.." "..Who subcontracted it to us." "It turns out that we're the lowest-cost provider because we lie about our hold times." "In summary, we pay ourselves to hose ourselves." "Are you thinking what I'm thinking?" "We should raise our prices?"

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 - Dilbert by Scott Adams

Share October 29, 2000's comic on:


Tags #flirting, #cashier, #phoney, #customer service smile, #required, #looks like flirting, #Wally

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A smiling female employee, handing Dilbert change, says, "Thank you. Have a nice day." Dilbert thinks, "She's flirting with me." Dilbert says to the woman, "Um... Would you like to go out on Saturday?" The woman, still smiling, says, "I wasn't flirting. This is my phony customer service smile." The woman says to Dilbert, "Employees are required to smile." Dilbert asks the woman, "Okay. But now you're flirting, aren't you?" The woman answers, "No, still phony." Walking away, Dilbert thinks, "Wally has to see this." Wally and Dilbert stand looking at the smiling woman. Wally says, "Hey, it looks like she's flirting with me!" Dilbert says, "Is this great or what?"

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 - Dilbert by Scott Adams

Share May 15, 2010's comic on:


Tags #customer support, #customer service, #rodent, #talk on phone, #creepy personal questions, #waste of time, #refund

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Ratbert's customer support Ratbert says, "You're speaking to a powerless rodent." Ratbert says, "My job is to prevent you from getting to anyone who is authorized to give refunds." Ratbert says, "I'd like to begin by asking you some creepy personal questions."

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 - Dilbert by Scott Adams

Share February 09, 2009's comic on:


Tags #collections, #job, #customer service, #nervous, #busy, #confused

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Dilbert works in collections Customer says, "My wife hates me and I live between and archery range and a nest of rabid badgers." Dilbert says, "Is that a reason for not paying your bills?" Customer says, "I'm just saying you called at as bad time."