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 - Dilbert by Scott Adams

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Tags #computers, #customer service, #frustration, #software, #tech support, #technical support, #technology

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Dogbert's Tech Support. Dilbert: The error message says my copy of Windows is not genuine. Dogbert" I'll walk you through a series of steps that won't work. Dilbert: Wait... what? Dogbert: After seventeen attempts that involve rebooting, you will lose hope. At some point you will give up and buy a new computer just to be done with it all. We'll start by uninstalling all of your drivers and reinstalling. Dilbert: Can I skip all of the useless steps and just buy a new computer? Dogbert: Sure, but you don't need to be a jerk about it.

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 - Dilbert by Scott Adams

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Our new strategy is to make defective products and charge for technical support.

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 - Dilbert by Scott Adams

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Dilbert sits at his desk with a telephone in his hand. A voice on the phone says, "Press 'One' for sales. Press 'Two' in a hopeless effort to get technical support." Dilbert presses "2." The voice on the phone continues, "Press 'One' for answers to questions you don't have. Press 'Two' if you're gullible and optimistic." Dilbert presses "2." The voice on the phone says, "Press 'Two' if you're willing to buy something just so you can talk to a human being . . ." Dilbert puts the phone on the desk and raises a mallet to strike it.

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 - Dilbert by Scott Adams

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Dogbert sits across from the Boss's desk. The Boss says, "You submitted the lowest bid to run our new technical support hotline, Mister Dogbert." The Boss continues, "The other bidders would love to know how you plan to handle twelve thousand calls a day by yourself." Dogbert replies, "Tell them to call me."

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 - Dilbert by Scott Adams

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Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."

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Dilbert looks over his cubicle wall. The Boss says, "Our user manual has a typo. Our technical support calls are going to a phone sex place." The Boss says, "Complaints are way down." Customer's House: The customer sits at his computer and says into the telephone, "Well, okay, but... has that ever worked?" The voice on the other end of the line says, "No complaints yet."

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 - Dilbert by Scott Adams

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Dogbert sits at a computer with a telephone headset on. He says, "This is Dogbert's technical support. How may I disconnect you?" Wally sits at his computer and holds a cordless phone. He says, "What are my choices?" Dogbert says, "I recommend the abrupt disconnect; simple, gets the job done." Wally replies, "I had that last time. What else do you have?" Dogbert says, "You might like our 'Please hold,' followed by the 'wrong button' disconnect." Wally says, "Too predictable. Do you have anything new?" Dogbert says, "Try our new "Kervorkian Disconnect." I put you on hold and play an annoying message until you disconnect yourself." Through the phone Wally hears, "Your call is important. Please hold while we ignore it... Your call is important..." Wally thinks, "Not bad."

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The boss says, "We've reduced the volume of technical support calls.." The boss says, "By replacing our "on hold" music with the sound that balloons make when you rub them." Wally says, "Do you ever feel like we're driving the getaway car?"

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Ted sits at the conference table next to Dilbert. He says, "We're discontinuing technical support of all our products." Ted continues, "A recorded message will explain it to the called this way..." Ted says, "'In order to serve our customers better, we've discontinued technical support.'" Dilbert looks at Ted and asks, "How does that serve customers better?" Ted answers, "We'll redirect those resources to other areas." Dilbert asks, "What other areas?" Ted replies, "Profits." Ted continues, "That makes your bonus larger. Any other questions?" Dilbert says, "Apparently I'm engulfed in evil." Ted says, "That's the spirit."

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The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."