Dilbert sits at the Boss' desk in his office and the Boss says to him, "Fly to Austin and answer some questions for a big customer." Dilbert asks, "Doesn't this customer have a telephone?" The Boss replies in shock as he thrusts his arms out to the side. "You don't call big customers!" Obviously confused, Dilbert aks "Um...why not?" In an exasperated voice, The Boss replies "You have to go in person to show that you care." Still not catching on, Dilbert replies "Actually, that would show that I didn't understand the concept of the telephone.? Now completely disgusted, The Boss replies "Just go." Dilbert is now sitting at a table with Ted who holds a phone in his hand and asks, "Do they have these where you come from?"