"My accomplishement this month was opening a file that someone e-mailed." "That took an entire month?" "It wasn't that easy. I didn't have the right software to open the file." "I tried to download the viewer from the Internet but the Web site didn't support my browser." "And I couldn't upgrade my browser until I updated my operating system!" "That required me to upgrade all of my software, too." "My hard disk got maxed out, so I had to upgrade my computer and transfer all of the files." "So, then you got to view the file?" "Yeah...It was a funny one about a cat."