Dear GOD... he's been watching my work. This is pretty much how they tell me to sell (Warranties, Service plans, Repair plans, Protection Plans- choose your own term, they can't seem to.) long live sales.
Following the privatization of the giant French state communication provider, France Telecom, some of their engineers were transferred to call centers. There were some tragic events, and resignation of top brass. Perhaps they should have hired Dilbert as consultant.