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May 26, 2010
@BlueSky111 - So true...Try dialing the COX Tech Support number for assistance. It is literally a fight against desperation to catch hold on an actual human being (though I must admit the lady's voice on the IVR is pretty good!).

@Miikku - Excellent observation. Hope Dogbert's not reading those $exy vampire based novels which are in vogue in the west nowadays.

@ina - I couldn't actually figure out the gist of your quote but it sounded just too good. Hence, I had to give it a 1...:P
 
 
May 26, 2010
@BlueSky111 - So true...Try dialing the COX Tech Support number for assistance. It is literally a fight against desperation to catch hold on an actual human being (though I must admit the lady's voice on the IVR is pretty good!).

@Miikku - Excellent observation. Hope Dogbert's not reading that $exy vampire based novels which are in vogue in the west nowadays.

@ina - I couldn't actually figure out the gist of your quote but it sounded just too good. Hence, I had to give it a 1...:P
 
 
Apr 30, 2010
I worked in technical support for a while, and I can't tell you how many times my line of "Just humor me and try it again" was followed by the customer saying, "Huh. It works now." The difference between good customer service and bad in that situation is managing not to sound smug. :p
 
 
+15 Rank Up Rank Down
Apr 30, 2010
I refuse to give any service that forces staff to follow a script and not listen to the customer the title of "technical support".
 
 
+13 Rank Up Rank Down
Apr 30, 2010
'Course you can't really blame tech support sometimes when they treat you like an idiot, because they also get calls from people who try to use the mouse as a foot pedal or spray their hard drive with WD40 because it was making grinding noises (true tech support tales). Hard to tell the idiots from the intelligent ones by the way they say "Hello," so the old technique of C.Y.A. holds true.
 
 
 
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