Usually when I call for either tech support or customer service, I get someone speaking "broken" English. That tells me to get the h-e-double hockey sticks out of there.
I thought, these days, most US companies prevented users from receiving tech support by ensuring that the telephone support techs were incapable of speaking a comprehensible version of English. Last I checked, the phone connection seemed to drop of its own accord if I was desperate enough to try to talk to support anyway. No special action on my part required. Am I out of date?