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+18 Rank Up Rank Down
Sep 19, 2011
As it turned out, you had the rare opportunity to feel the power of our product first hand!
 
 
Sep 18, 2011
I can't believe nobody got the Apple reference. -This was apparently exactly (verbatim) what their "genius" staff were instructed to tell customers when a product had a problem.
 
 
+3 Rank Up Rank Down
Sep 16, 2011
TRich: Do you mean to fix known issues on products in manufacturing (before shipped) , or existing product at customer site?
 
 
+3 Rank Up Rank Down
Sep 16, 2011
Also avoid any form of the word "hope" when you don't actually have any.
 
 
+35 Rank Up Rank Down
Sep 16, 2011
When I worked in tech support, our product didn't have "bugs," it had "issues." Some of these issues were "known issues," which usually meant that we knew how to fix them but we weren't allowed to do so, because that would make the customer's system non-standard. Non-standard in the sense that it would work, unlike everybody else's.
 
 
 
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