Sounds like where I work. You are working a Sev1 Ticket and have about 30 Execs pining you every few minutes for status updates. As a result, 80-90% of your time is spent responding to their updates.
Reminds me of my computer repair days.
This happened at least once a month.
Customer: My computer wont work.
Me: Ok, whats the problem?
Customer: Its just a black screen.
Me:... did you try turning it on?
Customer: Yea, i hit the button several times but it doesn't do anything.
Me: Is it plugged in?
Customer:Uh........, its working now. *hangs up*