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+4 Rank Up Rank Down
Jun 4, 2013
I used to work for Comcast Internet/Wireless support. Supervisors were just normal reps who dealt with angry people better. NEVER actual sups... they DO have jobs outside listening to some angry person yell and then giving a discount... since that's all you'd get anyway, thus meaning a normal rep could do it.

Sadly, for all Comcast customers out there, *I* would fix the issues. I got fired for being WAY too slow on calls... but I fixed EVERYTHING if it wasn't 100% a line issue or device or their comp. And even when it was their comp, I still usually fixed it.
Jan 26, 2012
Either Verizon or Bellsouth DSL support.
Jan 24, 2012
Pretty sure this is a record of an actual call I had with Time Warner Cable support.

No wonder I dumped them last week.
-2 Rank Up Rank Down
Jan 23, 2012
To be odjective, customer service is usually much better and helphul.
Jan 23, 2012
When i hear "digital modem" I think of ISDN. It wouldn't surprise me if PHB was still on 9 year old ISDN contract, and pay as much as a DSL connection but download at 64Kbps.
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