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+11 Rank Up Rank Down
Feb 12, 2012
Be careful what you wish for.
 
 
Feb 12, 2012
Performance assessment of research pesonnel in India is similar to the evaluation of the Tech-support fellow. The main criterion is the number of publications -- which may include letters to newspaper editors. Assessors look at the number of publications and at their titles. They don't usually read them.
 
 
Feb 12, 2012
Performance assessment of research pesonnel in India is similar to the evaluation of the Tech-support fellow. The main criterion is the number of publications -- which may include letters to newspaper editors. Assessors look at the number of publications and at their titles. They don't usually read them.
 
 
+7 Rank Up Rank Down
Feb 12, 2012
Sounds like the company Owens Corning Fiberglass contracted with for tech support in the late 90's. They were paid by how many tickets were closes so naturally, tickets were closed prematurely. People were getting calls about closing tickets before desk side even showed up.

Where I work we have what I call Doorknob Tickets; where every tech team gets a turn. And our team is the catch all for tickets. We only work with the Windows Server OS but we get tickets dumped on us when they are close to SLA. We even get tickets for UNIX issues.
 
 
+21 Rank Up Rank Down
Feb 12, 2012
I was once trapped in this particular hell, and was even given a follow-up customer satisfaction survey. I was brutally honest, and received a call from the supervisor. He said he sympathized, but as the tech was following his direction, so he couldn't in all fairness count it against him. Arrrggghh!
 
 
 
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