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+95 Rank Up Rank Down
Mar 19, 2013
It doesn't matter how well you word your email, some people never read it.

I sent one out warning everyone the server would be down between 2pm & 3pm. It was short and gave the facts.

I still had several people turn up at the server room asking if there was a problem with the server.

If I had set the subject line to 'Free cake' they might have opened it.
 
 
+83 Rank Up Rank Down
Mar 19, 2013
Secrets of good e-mail communication:
(1) Say the most important thing you want to get across first.
(2) Use bullet points to help keep focus beyond one thing.
(3) Try to avoid having more than two items, because people run out of steam fast.
(4) No one has got to this point, so use the phone instead.
 
 
+11 Rank Up Rank Down
Mar 19, 2013
@Ingmar

Certum est quod certum reddi potest.
 
 
Mar 19, 2013
This one is so inspirational, I'm considering a framed copy. Its application to office work is obvious, it might even qualify for a tax deduction.
 
 
+40 Rank Up Rank Down
Mar 19, 2013
The only way to improve this meeting would be to go around the table and have everyone read the email paragraph by paragraph.
 
 
 
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