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Sep 15, 2013
Everybody wants improvements without any changes.
Sep 15, 2013
I'm pretty sure they don't have to worry about PHB getting back to them.
Sep 15, 2013
In frame 5, any manager I ever met would tell Wally "Great idea! Create a change order for yourself and then start working on it immediately. I want to see results by Tuesday!".

Of course, Wally would say "Yes, I agree", meaning "I confirm you would like that done by then, but your chances of achieving this are smaller than you think" - but that's a different story.
Sep 15, 2013
This reminds me of my former job, the insurmountable problem was management itself. Telling their staff to change but withholding improvement by the necessary budget or procedures to fulfill and ironically 'Lean' backwards with an exorbitant raise to the Herr Direktor.
Sep 15, 2013
PHB got them to roll over and play dead. He probably has a YouTube channel but nobody watches it because it's titled Employee Training Videos.
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