This strip is so typical of some idiotic "help" on types of online "help" that it really strikes home. Some of the worst times I've spent have been with tech problems, computer, cable, etc. where they want you to follow lengthy computer checks which you've already eliminated as a problem before the call. Then it dawns on you, and you ask, and find out they're just following a set of one-by-one instructions on their computer like a mindless robot. Oh, Dilbert... I fully sympathize with you. I thought Dilbert was trying to be very polite until he hit his breaking point. I wonder... if there had been one more "box" on the strip... it might have been a hoot to see his "survey" reaction. Go Dilbert!