Dilbert.com by Scott Adams
Tuesday August 05,
2003
Tags lose language skill, using words, wrong context, adopt them, truculent, doctrinaire, obelisk, cervically
Transcript
"I'm trying to make him lose his language skills." "I've been using words in the wrong context and waiting for him to adopt them." "Carol, could you truculent this doctrinaire to the obelisk?" "Cervically."
Monday August 04,
2003
Tags website, customer success, closest things, complaint letters, few words, kick to kiss, change context, reviews, technology
Transcript
"Tina, we need some customer success stories for the web site." "The closest things we have are these complaint letters. Just change a few words." "Change 'kick' to 'kiss' and this one is done, albeit disturbingly."
Sunday August 03,
2003
Tags disturbing news, outsourced, customer service function, india, subcontracted, jobs to mexico, lowest cost provider, pay ourselves
Transcript
"I have some disturbing news." "We outsourced our customer-service function to India a few years ago." "So?" "Apparently, they subcontracted the job to Mexico." "Then Mexico subcontracted to Vietnam, who subcontracted to the Philippines.." "..Who subcontracted it to us." "It turns out that we're the lowest-cost provider because we lie about our hold times." "In summary, we pay ourselves to hose ourselves." "Are you thinking what I'm thinking?" "We should raise our prices?"


