Dilbert.com by Scott Adams
Tuesday October 13,
1998
Tags teach elbonians, cobol, reschedule, send wally, dilbert doesn't know cobol
Transcript
Dilbert stands with The Boss. Dilbert's arms are raised in anger. Dilbert says, "Why are sending ME to teach cobol to the Elbonians? Wally is the one who knows cobol, not me." The Boss says, "Wally said he's busy that day." Dilbert says, "Can't you reschedule the class." The Boss says, "Okay... does tomorrow work for you?" Dilbert raises his clenched fists. Dilbert says, "YOU"RE SOLVING THE WRONG PROBLEM!"
Monday October 12,
1998
Tags elbonia, class in cobol, learn on plane, scuba lessons
Transcript
Dilbert sits at his computer. The Boss stands in the doorway of his cubicle. The boss says, "I'm sending you to Elbonia to teach a class in cobol." Dilbert says, "I don't know cobol." The boss says, "Maybe you can learn it on the plane." Dilbert glares at the Boss over the wall of his cubicle. The Boss walks away. Dilbert says, "Maybe I'll take some scuba lessons up there too." The Boss thinks, "I'm making my getaway."
Sunday October 11,
1998
Tags must delight customoers, stop price gauging, stop selling defective products, talking about customers, delighting customers, empathy
Transcript
The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."

