Dilbert.com by Scott Adams

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 - Dilbert by Scott Adams

Tags primary vendor, make a choice, impractical solution

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Dilbert says to the Boss, ". . . But our primary vendor can't deliver, so . . ." The Boss ignores Dilbert and thinks, "I wonder what's on tv tonight." Dilbert continues, ". . . Should we risk a lawsuit or build a product that nobody on earth wants?" The Boss thinks, "Did he ask me to make a choice?" Dilbert thinks, "Will it be a request for information or an impractical solution?" The Boss says, "Let's do both!"

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 - Dilbert by Scott Adams

Tags reduced service costs, technical support, unlisted phone number, customer email, freinds, don't have freinds

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Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."

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 - Dilbert by Scott Adams

Tags troublesome customers, service costs, eliminated

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The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."