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ALICE THE MANAGER: Alice says to The Boss, "How do I cope with the emptiness of having no soul?" The Boss dances and shows his teeth and says to Alice, "Try doing this with your teeth while you dance." Alice asks, "Is there another way?" The Boss says, "I can teach you to play air guitar."
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The Boss ties a blindfold over Alice's eyes and says, "No one knows the secret location of the Management Training Facility." The Boss leads the blindfolded Alice as Alice says, "If no one knows where it is, how do we get there?" Alice is sitting blindfolded in a car. The Boss is sitting in the driver's seat, also blindfolded. The Boss says, "This part can get loud."
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MANAGEMENT TRAINING: Dogbert says to Alice and the rest of the Management Training class, "What would you do if you made a huge, incredibly stupid mistake?" A man sitting next to Alice in the class raises his hand and says, "I would try to learn from it." Dogbert asks, "Did you learn anything from your answer?"
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MANAGEMENT TRAINING: Dogbert says, "There are two essential rules of management." The Management Training class, with Alice sitting in the front row, listens as Dogbert continues, "One: The customer is always right." Dogbert continues, "Two: They must be punished for their arrogance!"
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Dogbert says to The Boss, "I'm a reporter for 'Dogbert's Technology Magazine'." Dogbert says to The Boss, "I'm writing a totally objective review of your newest product." Dogbert says to The Boss, "First question: Will you advertise in my magazine or is your new product a piece of junk?" The Boss says, "Um... We'll advertise." Dogbert continues, "Will it be a multi-page ad or is your new product a piece of junk?" The Boss says, "It'll be a ten-page ad!" Dogbert says to The Boss, "Can you stand on your head for an hour or is your new product a piece of junk?" As The Boss stands on his head, Dogbert says, "Would you like to subscribe to my magazine? It's ten pages of ads."
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The Boss hands a piece of paper to Dilbert and says, "My nephew wants a job. Interview him and tell me what you think." The Boss' nephew sits across from Dilbert as Dilbert looks at his resume. Dilbert says, "Let's see... Your work experience is... Bowling." Dilbert asks, "Are you a professional bowler?" The Boss' nephew replies, "I only bowled once." The Boss' nephew continues, "But the balls were heavy. It seemed like work to me." The Boss' nephew continues, "That experience taught me everything I know." The Boss' nephew continues, "Unfortunately, I don't remember most of it." The Boss' nephew continues, "But I remember you're not supposed to bowl in the snack bar." Dilbert says to The Boss, "I recommend having him whacked." The Boss replies, "He's your new boss."
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THE CALL CENTER: A worker sits in front of a computer wearing a telephone headset. A woman supervisor says to him, "Carl, reduce your average call time or you're history." Dilbert holds a portable telephone in his hand and presses buttons to dial a number to the sound of "Beep beep beep beep." Carl answers the phone angrily, saying, "What?!" Dilbert says into his telephone, "I have a question about your product." Carl yells into the telephone, "Faster! Faster! Faster!" Dilbert says into his telephone, "Um... It's about the interface." Dilbert hears Carl say, "Great. Thanks." There is the sound "click." Carl's supervisor says to him, "Your average call time is way down. You get a bonus." Carl holds his bonus check and thinks to himself, "Maybe it's a mistake to do this job while I study for the priesthood."
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The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."