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MANAGEMENT TRAINING: Dogbert says, "There are two essential rules of management." The Management Training class, with Alice sitting in the front row, listens as Dogbert continues, "One: The customer is always right." Dogbert continues, "Two: They must be punished for their arrogance!"
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MANAGEMENT TRAINING: Dogbert says to Alice and the rest of the Management Training class, "What would you do if you made a huge, incredibly stupid mistake?" A man sitting next to Alice in the class raises his hand and says, "I would try to learn from it." Dogbert asks, "Did you learn anything from your answer?"
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The Boss ties a blindfold over Alice's eyes and says, "No one knows the secret location of the Management Training Facility." The Boss leads the blindfolded Alice as Alice says, "If no one knows where it is, how do we get there?" Alice is sitting blindfolded in a car. The Boss is sitting in the driver's seat, also blindfolded. The Boss says, "This part can get loud."
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The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."
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ALICE THE MANAGER: Alice says to The Boss, "How do I cope with the emptiness of having no soul?" The Boss dances and shows his teeth and says to Alice, "Try doing this with your teeth while you dance." Alice asks, "Is there another way?" The Boss says, "I can teach you to play air guitar."
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A little cloud hovers near Alice and says, "Hello, Alice. I'm your soul." Alice looks alarmed as a hand reaches for the cloud. The cloud says, "You're a manager now; You won't be needing me." A man in a devil suit holds the cloud, hands Alice a small piece of paper and says to her, "Here's a claim ticket in case you get demoted or learn to play sax."
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The Boss says to Catbert, "I inadvertently gave Alice verbal praise." Catbert asks, "Is she addicted?" The Boss says, "She's been lying and stealing to get more." Catbert replies, "She leaves us no choice." The Boss says to Alice, "I have to promote you to management."
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Alice thinks to herself, "I'm addicted to positive reinforcement." Alice continues thinking, "I need some deliverables so I can be praised again." Dilbert watches as Alice reaches for the overhead projector from under the table.
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Dilbert, Alice and Wally are eating lunch. Alice says, "I experienced something called positive reinforcement today." Alice continues, "I'm addicted to it now... But it's wearing off... Must get more..." Alice says, "Say something nice about me!" Dilbert chews his lunch as Wally says, "For a crazy woman you don't drool much."
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Alice says, "What is this strange and beautiful feeling inside of me?!" Smiling broadly, Alice says, "Waves of ecstasy are pulsing through my soul." The Boss thinks to himself, "This is why I only give positive reinforcement once a year." Alice's voice continues, "I'm all tingly!"