Helping Customer Comic Strips - Page 10
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Dilbert is at the checkout line of a supermarket. The cashier asks him, "Are you a member of our frequent grocery club?" Dilbert responds, "No, what is it?" The cashier replies, "You get a membership card that entitles you to discounts." Dilbert says, "Let's see if I have this straight..." Dilbert continues, "I'll be inconvenienced by having to fill out a form and carry your stupid card around..." Dilbert continues, "And in return, you'll put me on a junk mail list, and charge me the same as the grocery store across the street?" Dilbert yells, "AND YOU EXPECT ME TO BE HAPPY ABOUT IT?!!" The customer in line behind Dilbert says, "But it's free!" The cashier says into the intercom, "Cleanup on register two.. it's engineer spittle."
Dilbert reports to The Boss, "Our budget cuts are affecting customer service." The Boss asks, "How much?" Dilbert continues, "Our customer service center spends all day making prank calls to the elderly." A customer service representative says into the phone, "According to our records, your neighbor has treasure buried under his lawn."
The Boss says to Dilbert and Alice, "Our survey of customer satisfaction shows improvement." The Boss continues, "The focus group spontaneously attacked our researchers using number two pencils as shivs." Dilbert asks, "That's an improvement?" The Boss responds, "Last year the attack was premeditated."
The Boss and Dilbert are still in barrels. The Boss says, "Set up a meeting with the customer so we can demonstrate our technology." Dilbert responds, "It's humiliating because we're so poor now. What will I feed them?" Dilbert pours cat food into bowls for the customers. He says, "If you think the food is great, wait until you see our technology!"
Dilbert is meeting with a salesman. The salesman says, "We provide win-win scenarios and customer-focused solutions." Dilbert responds, "Uh.. Okay.. But what is the actual product or service you sell?" The salesman says, "We don't sell; we partner." Dilbert responds, "I don't buy; I shovel."
Catbert is sitting on The Boss' desk. He says to The Boss, "Don't give performance reviews on time." Catbert continues, "Wait until an employee screws up something big, then pounce!" A frazzled employee with torn clothes and smoking hair says to The Boss, "...I forgot to unplug the demo unit and it burned down our customer's headquarters." The Boss asks, "Do you have a minute?"
The Boss calls after Dilbert, "Dilbert, I want you to write a letter to our new customer." Dilbert follows The Boss down the hall. The Boss continues, "I'll tell you what to say, then you'll go write it and I'll sign it." The Boss sits at his desk and continues, "This way I won't waste my valuable executive time." He pauses and then continues, "It's efficient." Dilbert responds, "Yes, that's one possible outcome." He pauses and then continues, "Here's another." Dilbert continues, "You'll keep forgetting to mention important things that should be in the letter." Dilbert continues, "I'll be trapped in an endless loop of writing, tracking you down, getting criticized and starting over." Dilbert continues, "Or you could simply write the letter yourself and save us both a huge hassle." The Boss responds, "In paragraph one, say something like 'Hi.'"
Dilbert and Dogbert are walking outside. Dogbert says, "I plan to sell an anti-itch lotion that's really just honey." Dogbert continues, "I'll put a disclaimer on the bottle that says, 'Might cause itching.'" Dogbert continues, "And then I'll sell my customer list to bears." Dilbert responds, "That's not nice."
Dilbert is meeting with a salesman. Dilbert asks, "Do you have any customer references I could call?" The salesman hands him a piece of paper and says, "Right here." Dilbert calls the number, "Beep, beep, boop, beep." The salesman's cell phone rings. The salesman's cell phone continues to ring. Dilbert says, "No answer." The salesman replies, "Try again when I'm in the parking lot."
Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."