Brief Customer Survey Comic Strips - Page 10
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Mordac: You will get a survey asking you how satisfied you were with my service today. If you don't rate my service superior in all categories, I will lose my jobs and my wife will leave me for a more successful man. Dilbert: Is she cute? Mordac: Why do you ask?
Dilbert says, "Would it be okay if I talked to a potential customer?" The Boss says, "No. You're not in sales. I need you to focus on your project." Dilbert says, "I already talked to them. Is it okay if I arrange a demo?" The Boss says, "No. Only the sales teams arrange demos." Dilbert says, "I already gave the demo." Dilbert says, "Is it okay if I convince them to buy $40 million of our product?" The Boss says, "No, because you won't succeed." Dilbert says, "Here's their letter of intent." The Boss says, "You shouldn't slap yourself now." Dilbert says, "Yes I... wait. Nice try."
A man says, "Hi, I'm a customer of your commercial sales division." "The man says, "I heard you would be the best person to answer a technical question..." Dilbert says, "I don't work in that division." The man says, "I know. It's just a quick question." Dilbert says, "If I tell you something different from what the commercial division tells you, I'll get in trouble." Dilbert says, "But I'll also get in trouble for not helping a customer." Dilbert says, "My safest course of action is to fake my own death." The man says, "You're a bad actor." Dilbert says, "It isn't polite to insult the dead."
Asok says, "Wally, how do you keep up with all of the changes in technology?" Wally says, "Chasing knowledge is a fool's game, Asok." Wally says, "I use experience to answer questions without the burden of knowledge. Observe." A man says, "Wally, if we upgrade our servers, would that solve our network problem?" Wally says, "If the problem is the servers, yes." The man says, "I'll ask someone else." Wally says, "There goes another satisfied customer."
Dilbert: My project is on hold. Do you need any help on yours? Alice: Sure. Call these customers and tell them we can't deliver on time or with the features they need. Dilbert: Do you have any tasks that don't feel like getting waterboarded on your birthday? Alice: And tell them the price went up."
The Boss: "Asok, I need you to fill in at tech support for a few days." "You'll be the guy who asks the customer for information, then transfers the call to another person who asks exactly the same questions." Asok: "Wouldn't that make me a barrier to progress?" " The Boss: Only if the other guy actually helped."
Ratbert: I'd like to buy some snow tires for a refrigerator. CLerK: "This is a lingerie store. Get lost before I stomp on your tail." Ratbert: "I think I debunked the theory that the customer is always right."
The Boss: "Prepare a proposal for this customer." Dilbert: "Why me?" "You were walking by. I had it in my head." "We can't win this business. We don't have the right products or expertise." The Boss: "Just say we do. We'll figure it out later." Dilbert: "They know we don't. And we'd still be the most expensive bidder." The Boss: "Bid low. We'll make it up with change orders and unexpected essential upgrades." Dilbert: "In other words, I've been randomly assigned to create lies for a proposal we can't win for a service we can't perform." The Boss: "You make competing sound bad."
Dilbert: When do you expect to come out with a new model? Vendor: In about two months. Dilbert: I'll wait and buy the new model. Vendor: Did I say two months? I meant never. Dilbert: Never? That must mean your company is going out of business and won't support this product. Vendor: What's a length of time between two months and never that would cause you to buy now?" Dilbert: One year. Vendor: Our new model comes out in a year. Dilbert: I'll wait until then. Vendor: You're the worst customer ever."