Tech Seminar Comic Strips - Page 10
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Dogbert Consults. DOgbert: "Your network-security product is buggy and complicated." "Your used guide is an inspired work of pure evil." "And your tech-support department is an inebriated chimpanzee with a typewriter." "One strategy would be to fix all of those problems." The Boss: "What's the other strategy?" Dogbert: "Sell consulting services to your victims... I mean customers!" The Boss: "I'm so happy, it's making my hair quiver!" "But what do we do when our consultants can't make our products work either?" Dogbert: "They're paid by the hour." The Boss: "QUIVER!!"
The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."
Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."
Dilbert is sitting at his computer. The Boss approaches and says, "I'm putting you in charge of building our new technology lab." The Boss continues, "Pick the contractor with the lowest bid. I don't see any problems with that strategy." Dilbert is meeting with a beaver. Dilbert says, "So, your bid says you'll do the job for... 'A chance to gnaw on wood.'" The beaver responds, "Too high?"
Dogbert says into his telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The man on the other end of the line replies, "My printer prints a blank page after every document." Dogbert says, "Why would you complain about getting free paper?" The man responds, "Free? Isn't it just giving me my own paper?" Dogbert replies, "Egad, man! Look at the quality of the free paper compared to your lousy regular paper!" Dogbert continues, "Only a fool or a liar would say they look the same!" The man responds, "Now that you mention it, it does seem silkier." Dilbert approaches Dogbert and asks, "What are you doing?" Dogbert replies, "I'm helping people accept the things they can't change."
Dogbert Tech Support. Dogbert says into his telephone headset, "It works fine on my machine." On the other end of the line, the customer says, "Yes, but this call is about MY PC. May we talk about MY problem now?" Dogbert replies, "Okay, your PC is defective and you're selfish. That's an attractive package you've got going there."
Dogbert talks into a telephone headset, "Hello. This is Dogbert's all-natural and holistic tech support." The man on the other end listens. Dogbert continues, "Try stuffing tree bark in the CD drive and meditating." Dogbert continues, "No, of course it won't damage anything; it's all natural!"
Headline: Dogbert Tech Support. Dogbert is talking into a telephone headset. He says, "Your software is worn out. You must be typing too hard." Dogbert continues, "Switch to decaf, paint your walls pink and stop going to the gym." Dilbert approaches Dogbert and says, "I've never heard of holistic tech support." Dogbert replies, "Maybe you should read more."
Headline: Sales Training. A speaker says, "A trained salesperson can sell anything to anyone." The speaker continues, "I will prove it by selling this roadkill to one of you for a thousand dollars." Dilbert returns home with roadkill on his head. Dogbert asks, "Um.. How was your class?" Dilbert responds, "I got a hat!"
Dilbert is sitting at his computer at home. He says into the telephone, "Look, I have three computers in the house. All three simultaneously lost e-mail but not web function." He continues, shaking his fist in the air, "That means the problem is in your e- mail service. Can you grasp that concept?" Dilbert is laying on the couch with a cup of coffee. He says into the phone, "Okay. I'm re-entering my account information... Hey, guess what? That didn't work either."