Asks Customer Comic Strips - Page 10
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The boss says, "Our VP of Sales asks that you answer customer questions through the sales reps, not directly." Dilbert says, "Is the goal to reduce the timeliness of my answers or just to filter out the accuracy?" The boss says, "Why are you like this?" DIlbert says, "Should I tell you or the sales reps?"
Asok says, "Wally, how do you keep up with all of the changes in technology?" Wally says, "Chasing knowledge is a fool's game, Asok." Wally says, "I use experience to answer questions without the burden of knowledge. Observe." A man says, "Wally, if we upgrade our servers, would that solve our network problem?" Wally says, "If the problem is the servers, yes." The man says, "I'll ask someone else." Wally says, "There goes another satisfied customer."
A man says, "Hi, I'm a customer of your commercial sales division." "The man says, "I heard you would be the best person to answer a technical question..." Dilbert says, "I don't work in that division." The man says, "I know. It's just a quick question." Dilbert says, "If I tell you something different from what the commercial division tells you, I'll get in trouble." Dilbert says, "But I'll also get in trouble for not helping a customer." Dilbert says, "My safest course of action is to fake my own death." The man says, "You're a bad actor." Dilbert says, "It isn't polite to insult the dead."
Dilbert says, "Would it be okay if I talked to a potential customer?" The Boss says, "No. You're not in sales. I need you to focus on your project." Dilbert says, "I already talked to them. Is it okay if I arrange a demo?" The Boss says, "No. Only the sales teams arrange demos." Dilbert says, "I already gave the demo." Dilbert says, "Is it okay if I convince them to buy $40 million of our product?" The Boss says, "No, because you won't succeed." Dilbert says, "Here's their letter of intent." The Boss says, "You shouldn't slap yourself now." Dilbert says, "Yes I... wait. Nice try."
The boss says, "Dilbert, I'd like you to meet one of our biggest customers. She has some technical questions." Dilbert says, "Whoa! Get that disease-infested paw away from me!" Dilbert says, "Don't you follow the news? Shaking hands is so 2008." Dilbert says, "No offense, but you look more like a virus incubator than a vigorous hand washer." Dilbert says, "So why don't you pull that death stick back up your sleeve and we can pretend this ugly incident never happened." Dilbert says, "And if it's not too much to ask, could you exhale toward things I'm likely not to touch?" Dilbert says, "Okay, now that the pleasantries are out of the way, what can I tell you about our new product line?" Dilbert says, "We lost a customer, but I survived the meeting." The Boss says, "Next time, do it the other way."
Ratbert: I'd like to buy some snow tires for a refrigerator. CLerK: "This is a lingerie store. Get lost before I stomp on your tail." Ratbert: "I think I debunked the theory that the customer is always right."
Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."
"I have some disturbing news." "We outsourced our customer-service function to India a few years ago." "So?" "Apparently, they subcontracted the job to Mexico." "Then Mexico subcontracted to Vietnam, who subcontracted to the Philippines.." "..Who subcontracted it to us." "It turns out that we're the lowest-cost provider because we lie about our hold times." "In summary, we pay ourselves to hose ourselves." "Are you thinking what I'm thinking?" "We should raise our prices?"
The Boss addresses a meeting, "Our company is dying.. but not because of bad management." The Boss continues, "It's because we're not.." He points to a slide that says, "Customer centric." Wally raises his hand and says, "Well, I for one feel better knowing we have correctly identified the problem." Wally turns to Dilbert and says, "That was a little thing I call participation; you should try it." The Boss says, "Now let's break into four small working groups." The Boss continues, "And develop skits based on our new focus of customer centricity." Dilbert says, "Um.. there are only four of us." He pauses and then says, "Wait.. nevermind." The Boss sits at the conference table alone and thinks, "I'll call my skit 'The Electricity of Customer Centricity."
Dilbert is at the checkout line of a supermarket. The cashier asks him, "Are you a member of our frequent grocery club?" Dilbert responds, "No, what is it?" The cashier replies, "You get a membership card that entitles you to discounts." Dilbert says, "Let's see if I have this straight..." Dilbert continues, "I'll be inconvenienced by having to fill out a form and carry your stupid card around..." Dilbert continues, "And in return, you'll put me on a junk mail list, and charge me the same as the grocery store across the street?" Dilbert yells, "AND YOU EXPECT ME TO BE HAPPY ABOUT IT?!!" The customer in line behind Dilbert says, "But it's free!" The cashier says into the intercom, "Cleanup on register two.. it's engineer spittle."