Charge Customers Comic Strips - Page 10
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boss: i hired a sadist to design our user interfaces. i realize this isn't ideal, but no one else wanted the job. dilbert: why would our customers buy a product designed by a sadist? boss: it's called stockholm syndrome.
dogbert: i've designed these over-ear headphones for maximum customer annoyance. the charging port is only on one side, so the user has a fifty percent chance of guessing wrong. and the charger only fits if you put it right-side up. to increase the frustration, i made the plug look the same on both sides. best of all, the plug is so poorly designed that half the time it doesn't seem to fit, even when you put it in correctly. i made the headphones black, so you can't easily find the charger hole in low light. ninety percent of users will be cursing us every time they try to recharge. customers won't know any of this until after they purchase. boss: ship it.
dilbert: activists are accusing us of padding our customer list with the names of dead people. boss: that's a lie. those customers were alive when they bought our products. dilbert: did they die while using them? boss: let's hope the activists don't ask that question.
ceo: our strategy of being annoyingly woke in our ads caused us to have an eight billion dollar loss this quarter. but it was worth it because sometimes you have to offend some of your customers to make the others loyal. dilbert: how did you say that with a straight face? ceo: no one told you about botox?
Dilbert: In my spare time I created some awesome new features for our product. Boss: GAAA!!! Shut the door! Dilbert: What?!! Boss: You fool! If my boss finds out you have spare time, he'll think we're overstaffed! You can never speak of these awesome new features again. Dilbert: I'm confused. You told me I need to go above and beyond my job description to get the highest performance rating. Boss: That's just something I say to keep you from getting a healthy raise. Dilbert: So... I lose no matter what I do? Boss: For what it's worth, you're doing better than our customers.
The Boss says, "Tina, you'll be in charge of our move to the new building." Tina says, "That means you think my regular job is so unimportant that I won't be missed if I work on something else for a month." The Boss says, "If it makes you feel any better, this will take longer than a month."
Boss: Avoid saying "unfortunately" when you talk to customers. Say instead, "as it turns out." That has a more positive feel. Dilbert: As it turns out, our power cables aren't as insulated as we had hoped.
Dilbert: If consumers hate our new product, we will probably go out of business. If they love our new product, a stronger company will enter the space and drive us out of business. CEO: Tell the engineer to stop making me sad. Boss: I have some fake revenue projections to cheer you up.
Boss: Out budget for contact employees was eliminated. We'll have to pay you out of the training budget. So instead of doing the job yourself... you'll have to train Dilbert to do the job we're paying you to do. Dilbert: Why don't you just move some of the training budget to the contractor budget? Boss: If we reduce the training budget this year, we'll get less next year. Dilbert: So... you prefer paying two people to do the job of one? Boss: Right. Consultant: How do you stay in business? Boss: Our customers are even dumber than us.
Dilbert: Customers are threatening to boycott us if we continue to advertise on Dogbert's radio show. Dogbert insulted every man, woman, child and organic substance in the known universe. He called the moon something that rhymes with totem. Boss: Modem?