Exceptional Customer Service Comic Strips - Page 10
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Dilbert stands at a table reviewing a sheet of paper with a contractor. The contractor says, "Here's my estimate. I'll start the job on Monday." The contractor continues, "When I say 'Monday,' I'm referring to the service industry's space-time continuum." The contractor holds out a calendar and says, "I'm not supposed to show you this, but check out the calendar." Dilbert looks and says, "No Mondays."
Dilbert and Dogbert are sitting by the bank of a river. Dilbert says to Dogbert, "My life has no purpose." Dogbert responds, "Scratch my back." Dilbert says to Dogbert, "Are you saying the purpose of life is service to others?" Dogbert says "Okay." Dilberts says to Dogbert, "It does make me feel useful." Dogbert responds "I think we both found something that works."
Dilbert is at a parts store. The man behind the counter says, "We don't give out parts anymore." The man continues, "We're trying to end the vicious cycle of reordering." The man then asks, "Would you mind filling out a brief survey of customer satisfaction?"
Dilbert is sitting at his computer at home. He says into the telephone, "Look, I have three computers in the house. All three simultaneously lost e-mail but not web function." He continues, shaking his fist in the air, "That means the problem is in your e- mail service. Can you grasp that concept?" Dilbert is laying on the couch with a cup of coffee. He says into the phone, "Okay. I'm re-entering my account information... Hey, guess what? That didn't work either."
Headline: Congressional Hearings. A grim panel sits in front of microphones. One man says, "Your airline is accused of providing inhumane service. How do you respond?" Dogbert replies, "Sometimes I wag and sometimes I hold up my paw and say, 'Bah!'" Ratbert adds, "Bah!" Dogbert turns to the rat and says, "You're not allowed to say Bah. Take it back." Ratbert says quietly, "Hab."
The manager is slapping a drunk. Dilbert says to her, "Hi. I came to apply for a server job." The manager replies, "Okay. Tell me how you would handle an abusive drunken customer like this guy." Dilbert replies, "Um.. with kindness?" The manager says, "You might want to shield yourself with a tablecloth."
Dilbert is waiting on a table. He says to the customer, "I'll be your server tonight... Whoa, you're beautiful." Dilbert continues, "Would your grandfather mind if I asked you out?" The customer replies, "He's my husband." Dilbert turns to the older man and says, "Moving right along, would you like to hear about our specials?"
Headline: Sales Training. The speaker says, "Never sell to your customer. Make your customer sell to you." The speaker continues, "Our products are only for those who dare to be great! Make the customer explain why he is worthy." Dilbert is meeting with a customer. Dilbert says, "You heard me, Goober. Now beg for our product."
Dilbert says to Wally and Asok, "None of us has designed a nuclear power plant before but we can figure it out by using our process." Dilbert continues, "In phase one we will gather customer requirements." Asok is meeting with a customer. Asok says, "So.. you want free electricity without mutating, unless the mutation gives you X-Ray vision." The customer responds, "Yep."
Dilbert is meeting with a business associate. The business associate says, "We're the least expensive vendor unless your requirements change mid- project." Dilbert responds, "So... I'll get fired if I don't select the lowest bid, or I'll be fired later when the bills for change orders pour in." Dilbert says, "I prefer to be fired mid-project." The business associate replies, "We offer outplacement service with every sale."