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Boss: We won the bid to build a fleet of small drones for retail package delivery. I'm not sure why they call their customers infidels, but I doubt that's important. You'll be working with their design guy, who's name is Mullah John Smith.
CEO: Our goal is to ship a million units this quarter. Dilbert: Do we have any goals that involve making customers happy? CEO: I'm talking about our goals, not their goals. Boss: Totally different.
Dilbert: Studies show that offering customers too many options can prevent them from buying. Boss: Studies?? That doesn't sound like a real thing. Dilbert: I don't know what to do now. Boss: Maybe that's the problem.
Dilbert: I need an exception to the travel budget freeze so I can fix an important customer's technical problem. Boss: No, because arbitrary financial targets are more important than satisfying customers. Wait... why does that sound bad when I say it out lout? Dilbert: If it makes you feel better, I wasn't listening.
Boss: We got Randy by buying his start-up. Randy, Dilbert will show you how to access our 45 hours of mandatory online training. Randy: I quit. Boss: Well, at least we still have his start-up. Dilbert: And all seven of its customers, too.
Tags #assumption, #business ethics, #buy prodcuts, #corporate strategy, #corporation, #customer centric, #etiquette & ethics, #evil, #executives, #ideas, #marketing campaign, #monopoly, #needs, #needs of customers, #psychological manipulation
CEO: I welcome any input on our corporate strategy. Dilbert: I think we need to be more customer-centric. CEO: You mean raise our prices? Dilbert: I mean focus on the needs of our customers. CEO: You mean we should be a monopoly so they need us? Dilbert: Um, no. We should find out what they need and then give it to them. CEO: They need to buy our products. Dilbert: They probably don't. CEO: So you're saying our marketing campaign should use psychological manipulation to make people think they need our products. You finally had a good idea. Dilbert: I'm going to stop talking now.
Boss: When you talk to customers, stop mentioning our software bugs. Dilbert: Should I lie? Boss: No, no. I just need you to present the information that is good for us and leave out the rest. Dilbert: Lie by omission? Boss: It's better if we don't label it. Dilbert: Should I use my real name?
Dogbert: I decided to become a product designer because I hate people. I will fill every package with styrofoam debris and affix hard-to-remove stickers all over the cases. I'll make the buttons invisible by making them black on a black surface. Ha ha ha! Dilbert: I've always wondered how this stuff happens.