Brief Customer Survey Comic Strips - Page 11
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Headline: Dilbert the Sales Guy. Dilbert hands a customer his card and says, "Here's my card. None of this information is correct." The customer asks, "Why don't you get new ones?" Dilbert responds, "That costs money." The customer adds, "You must have a lot of clout in your company." Dilbert responds, "Shut up and buy something."
Dilbert says to Wally and Asok, "None of us has designed a nuclear power plant before but we can figure it out by using our process." Dilbert continues, "In phase one we will gather customer requirements." Asok is meeting with a customer. Asok says, "So.. you want free electricity without mutating, unless the mutation gives you X-Ray vision." The customer responds, "Yep."
The Boss says to Carol, "Carol, put together a survey to find out why morale is so low." Carol responds, "Survey?!! You could ask any monkey at the zoo what the problem is." The Boss is talking to a monkey through zoo bars. The Boss says, "Do NOT fling that. I repeat..."
The Boss addresses a meeting, "Our company is dying.. but not because of bad management." The Boss continues, "It's because we're not.." He points to a slide that says, "Customer centric." Wally raises his hand and says, "Well, I for one feel better knowing we have correctly identified the problem." Wally turns to Dilbert and says, "That was a little thing I call participation; you should try it." The Boss says, "Now let's break into four small working groups." The Boss continues, "And develop skits based on our new focus of customer centricity." Dilbert says, "Um.. there are only four of us." He pauses and then says, "Wait.. nevermind." The Boss sits at the conference table alone and thinks, "I'll call my skit 'The Electricity of Customer Centricity."
Dogbert Tech Support. Dogbert says into his telephone headset, "It works fine on my machine." On the other end of the line, the customer says, "Yes, but this call is about MY PC. May we talk about MY problem now?" Dogbert replies, "Okay, your PC is defective and you're selfish. That's an attractive package you've got going there."
Dilbert says to Catbert, "I can't complete the online self-assessment survey. It asks where I need improvement and I don't need any." Dilbert continues, "The program won't let me leave that question blank." Catbert responds, "Just check the box that says you steal." Dilbert responds, "And people will understand that I don't mean it?" Catbert grins and says, "Sure."
The Boss walks into a meeting and says, "Hey, it's a meeting with our favorite customers!" The Boss continues, "It's lucky I was passing by." The Boss continues, "I don't know what this meeting is about but I'm sure it needs some management perspective." The Boss continues, "Our top priority is quality. Our other top priority is price.. and service.. and ..." Headline: One Hour Later. The Boss concludes, "And that's why circles are round." The customer looks at her watch and says, "We flew here for this meeting and you used up all of our time saying nothing." The customer stands up and exclaims, "You stole a day of my life! I will hunt you to the end of time! Revenge will be mine!" The Boss and Dilbert are alone in the conference room. The Boss says, "Is it just me or is that phrase starting to be overused?"
Catbert says to a meeting, "This survey will help us improve morale." Dilbert turns to Catbert and says, "I misjudged you. I thought you were an evil director of H.R., but you care about morale." Catbert and The Boss are looking reading the surveys. Catbert says, "When we fire this disgruntled guy, my morale will go way up." The Boss giggles, "Hee Hee!"
Dilbert is at the checkout line of a supermarket. The cashier asks him, "Are you a member of our frequent grocery club?" Dilbert responds, "No, what is it?" The cashier replies, "You get a membership card that entitles you to discounts." Dilbert says, "Let's see if I have this straight..." Dilbert continues, "I'll be inconvenienced by having to fill out a form and carry your stupid card around..." Dilbert continues, "And in return, you'll put me on a junk mail list, and charge me the same as the grocery store across the street?" Dilbert yells, "AND YOU EXPECT ME TO BE HAPPY ABOUT IT?!!" The customer in line behind Dilbert says, "But it's free!" The cashier says into the intercom, "Cleanup on register two.. it's engineer spittle."
Dilbert reports to The Boss, "Our budget cuts are affecting customer service." The Boss asks, "How much?" Dilbert continues, "Our customer service center spends all day making prank calls to the elderly." A customer service representative says into the phone, "According to our records, your neighbor has treasure buried under his lawn."