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At a meeting, M.T. says, "Hi, I'm M.T. Suit. I'm a man without substance." Alice looks at him nervously. M.T. continues, "I compensate by using buzzwords and attending meetings." M.T. continues, "We need to sell solutions, not products!" The Boss thinks, "I like his style."
Headline: Sales Training. The speaker says, "Never sell to your customer. Make your customer sell to you." The speaker continues, "Our products are only for those who dare to be great! Make the customer explain why he is worthy." Dilbert is meeting with a customer. Dilbert says, "You heard me, Goober. Now beg for our product."
The Boss says to Dilbert and Wally, "Introducing 'Morale Money.' Now you can earn money for doing good work." The Boss continues, "You can use it at the company store to buy products that have our logo." Dilbert is at the company store's cash register holding a mug. The employee says, "The coffee mug costs ten million morale dollars."
The Boss enters Dilbert's cubicle with a new employee, The Too Helpful Guy. Dilbert and the Too Helpful Guy shake hands. The Too Helpful Guy asks, "Do you like cheese, Dilbert?" Dilbert answers, "Um...Yes, I guess so." The Boss leaves and Too Helpful Guy continues, "I'll send two truckloads of parmesan cheese to your house!" Dilbert replies, "Thanks...But I don't need that much cheese." Too Helpful Guy replies, "Message Received!" He continues, "I'll send you some bread and a fondue set too." The Too Helpful Guy holds out two slips of paper and Dilbert stares at them. The Too Helpful Guy says, "Here are two tickets to the World-O-Cheese exhibit in Wisconsin." The Too Helpful Guy continues, saying, "Your new nickname will be 'Cheeseboy' to reflect your weird obsession." Wally enters the cubicle and says to Too Helpful Guy, "Hi. I'm Wally." Too Helpful Guy holds out his hand and asks, "Wally, do you like leather products?"
Dogbert is sitting at a conference table across from Dilbert and Alice and flanked by the boss and Wally. Dogbert says, "What is your most valuable asset?" Wally says, "Employees?" The boss stifles a laugh "Hee" Dogbert says, "Your most valuable asset is rampant ignorance." Dogbert continues, "For example, you would never start a project if you knw how much it would really cost." Turning to Wally, Dogbert says, "Employees stay here because they don't know there are better jobs across the street." Wally says, "What?" Turning to the boss, Dogbert says, "Customers buy your products because they don't know about all the bugs." The boss says, "Good point." Holding a trashcan, Dogbert says, "I recommend wearing trash cans on your heads to avoid any accidental exposure to knowledge." An employee, wearing a trashcan over his head, says, "Did he tell you he was a consultant?" Another trashcanned employee says, "He said he was selling trash cans."
THE CALL CENTER: A worker sits in front of a computer wearing a telephone headset. A woman supervisor says to him, "Carl, reduce your average call time or you're history." Dilbert holds a portable telephone in his hand and presses buttons to dial a number to the sound of "Beep beep beep beep." Carl answers the phone angrily, saying, "What?!" Dilbert says into his telephone, "I have a question about your product." Carl yells into the telephone, "Faster! Faster! Faster!" Dilbert says into his telephone, "Um... It's about the interface." Dilbert hears Carl say, "Great. Thanks." There is the sound "click." Carl's supervisor says to him, "Your average call time is way down. You get a bonus." Carl holds his bonus check and thinks to himself, "Maybe it's a mistake to do this job while I study for the priesthood."
The Boss sits at home watching the evening news on television. "Our investigtive reporter has identified the company behind the deadly falling satellites." The television sounds: "Whump!" The next day at the office, the Boss says to Dilbert "Your plan worked." Dilbert replies, "What plan?"
Pointing to a picture the Boss says, "We'll be shutting down our global comunications business and de-orbiting our satellites." Dilbert raises his hand and says to the Boss, "Question: Wouldn't that create dozens of deadly flame balls speeding toward earth?" The Boss replies, "That's why we're aiming for cities that have lots of swimming pools."
Dilbert, the Boss, and Wally are at a meeting. The Boss says: "Our division is unusually profitable this year." He turns to Dilbert: "That means our targets for next year will be set impossibly high." He turns to Wally: "Our only hope of reaching our profit target next year..." He continues: "...is to sabotage profits for the rest of this year." He explains further: "It's too late to stop customers from buying our products." He continues: "So we'll focus on increasing wasteful spending." The Boss puts his hand on Wally's shoulder and tells him: "Wally, I'm sending you to a leadership training class." After the meeting, Wally sticks out his coffee mug and asks Dilbert, "Did you ever stick out your coffee mug and just follow where it took you?"