Asks Customer Comic Strips - Page 11
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Dilbert approaches the Boss' desk with a piece of paper. Dilbert says, "I need your approval for to buy a new computer." The Boss says, "Eh! Eh!" as Dilbert speaks. The Boss replies, "There's a freeze on the capital budget. Only our CEO can approve it." Dilbert holds out the slip of paper again and says, "Could you ask him to..." as The Boss says, "Eh! Eh!" The Boss replies, "I don't want to be the guy who always asks for things." The Boss continues, "Maybe you could assemble a computer from components that are each within my approval limit?" Dilbert asks, "What's your approval limit?" The Boss replies, "Ten dollars." Dilbert says, "If you need me, I'll be in my cubicle banging my head against the wall." The Boss stands overlooking the cubicles from his office door as sounds of "Thud! Thud! Thud! come from a cubicle. The Boss thinks to himself, "This is why I keep them in soft-walled containers."
Dilbert walks into The Boss' office and says, "You need to give me a decision." The Boss replies, "You need to give me more information." Dilbert replies, "You need to give me funding to do a study to get the information." The Boss replies, "You need to give me a business case to justify the spending." Dilbert replies, "You need to give me relief from my other deadlines so I can work on the funding request." The Boss replies, "You need to give me everything to infinity." At that, The Boss jumps up from his chair and screams, "I WIN! YES!" Dilbert says to Wally, "We might be losing our laser-like focus on the customer." Wally responds, "On the who?"
Boss: Wally, I'd like you to meet the CEO of the company that is our biggest customer. Wally: I'd shake but I have coffee in one hand, my random drug test sample in the other, and I don't want either one to get cold. Hey, I'm not the one who made this awkward.
Dilbert: You had a great idea bout upgrading our customer support software. Boss: I don't remember having that idea. Dilbert: It was genius. Boss: Well, that does sound like something I would suggest. Dilbert: We'll need budget approval, but that should be no problem for you. Boss: Duh. Obviously I'll fund my idea. It's genius. Dilbert: I'll need to delay my other project, but, as you said, those are lower priorities. Boss: I said that? Dilbert: It was very wise of you. Alice: How did you get funding for your idea? Dilbert: I had to bossify it.
Dilbert: I have the results of our customer survey. The new software feature they want most is "Flying car" Boss: Did you survey any people who aren't idiots? Dilbert: No, I only surveyed people who buy from us.
Tags #assumption, #business ethics, #buy prodcuts, #corporate strategy, #corporation, #customer centric, #etiquette & ethics, #evil, #executives, #ideas, #marketing campaign, #monopoly, #needs, #needs of customers, #psychological manipulation
CEO: I welcome any input on our corporate strategy. Dilbert: I think we need to be more customer-centric. CEO: You mean raise our prices? Dilbert: I mean focus on the needs of our customers. CEO: You mean we should be a monopoly so they need us? Dilbert: Um, no. We should find out what they need and then give it to them. CEO: They need to buy our products. Dilbert: They probably don't. CEO: So you're saying our marketing campaign should use psychological manipulation to make people think they need our products. You finally had a good idea. Dilbert: I'm going to stop talking now.
Dilbert: We found the "bliss point" for immersive 3-D headgear. The product is so good that 87% of our customers starved to death while using it. CEO: We never get the customer retention part right.
Man: Would you like to sign up for our customer loyalty program? Dilbert: Why would I do that? Man: If you don't we'll overcharge you on your purchases. But if you sign up, we will add a new level of complexity to your life that will make you hate us. Dilbert: I'll stick with the customer disloyalty program. Just overcharge me and I'll never come back. Man: You can get ten percent off your purchase today if you fill out an online customer survey and enter our store code. Dilbert: Please just overcharge me and let me leave! Man: I almost hesitate to ask which extended warranty option you want.
Dogbert: My research shows that your ideal customer is a male Olympic athlete between the ages of 120 and 145. And just to be safe, you want that guy to not have a Yelp account. Boss: How many people are in that group? Dogbert: None, but my research will help you double that.
Dilbert: Can I go with you to the customer meeting? I'm worried you might promise something we can't deliver. The Boss: Don't be ridiculous! I've been having customer meetings without engineers for years. Dilbert: I know and they all turn into disasters. The Boss: You worry too much! Everything will be fine! Man: Can you replace our data centers with blockchain? The Boss: Give us two days.