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The Boss is with another man and introduces him to Dilbert. The Boss says, "Dilbert, I'd like you to interview Matt for our department." Dilbert asks Matt, "There's a three-year gap in your work history. What were you doing?" Matt replies, "One day I was balancing my checkbook and noticed a bank error." Matt continues, "So I embarked on a three-year mission to make the bank admit its mistake!" Matt continues, "I worked the phones day and night, rarely eating or bathing." Matt continues, "Then came the sit-ins, the media frenzy and the landmark court case." Matt exclaims, "The bank claimed that seven minus four is three. And I'm like, 'Since when?'" After the interview, The Boss asks Dilbert, "Would he fit in?" Dilbert replies, "Unfortunately, yes."
The boss leans over Dilbert, points to the computer screen and says, "Why don't you try using a wireless fiber multifage?" Dilbert says, "Well, first of all, no such thing exists." Dilbert continues, "If it did exist, it would surely be the wrong solution for a software bug." Dilbert says, "And there's no extra money in our budget for hardware." Dilbert continues, "It would take six months to writer a business case and get funding." The boss yawns. Dilbert says, "Then our I.T. people would refuse to install it because it's not an approved vendor." The boss says, "Do you have a better idea?" Dilbert says, "Yes. I just fixed it." The boss says, "Do you think you can hold the fort while I go coach someone else?"
Dilbert walks into The Boss' office and says, "You need to give me a decision." The Boss replies, "You need to give me more information." Dilbert replies, "You need to give me funding to do a study to get the information." The Boss replies, "You need to give me a business case to justify the spending." Dilbert replies, "You need to give me relief from my other deadlines so I can work on the funding request." The Boss replies, "You need to give me everything to infinity." At that, The Boss jumps up from his chair and screams, "I WIN! YES!" Dilbert says to Wally, "We might be losing our laser-like focus on the customer." Wally responds, "On the who?"
Wally: I thought you were on the run for hacking the government's databases. Dilbert: I was. But they forgot to reset their passwords, so I deleted my case file and gave myself a tax break. Wally: Did you get me anything? Dilbert: You're the new face on pennies.
Dilbert: I have the results of our customer survey. The new software feature they want most is "Flying car" Boss: Did you survey any people who aren't idiots? Dilbert: No, I only surveyed people who buy from us.
Tags #assumption, #business ethics, #buy prodcuts, #corporate strategy, #corporation, #customer centric, #etiquette & ethics, #evil, #executives, #ideas, #marketing campaign, #monopoly, #needs, #needs of customers, #psychological manipulation
CEO: I welcome any input on our corporate strategy. Dilbert: I think we need to be more customer-centric. CEO: You mean raise our prices? Dilbert: I mean focus on the needs of our customers. CEO: You mean we should be a monopoly so they need us? Dilbert: Um, no. We should find out what they need and then give it to them. CEO: They need to buy our products. Dilbert: They probably don't. CEO: So you're saying our marketing campaign should use psychological manipulation to make people think they need our products. You finally had a good idea. Dilbert: I'm going to stop talking now.
Dilbert: I discovered a unique sequence of sights and sounds that makes people buy things they don't need. I recommend that we destroy all of my lab notes and rid the world of this evil tool. CEO: You never told him what marketing is? Boss: He didn't need to know.
Alice: I hear you're a slave owner now. CEO: That is unfair. I buy a few Elbonians on the Internet and suddenly I'm the "slave owner" guy. Alice: You are literally an owner of slaves. CEO: I prefer to think of them as bad negotiators.
Boss: We made our new phone extra-brittle and gave it a sleek, but slippery case. Consumers will be forced to choose between an ugly protective cover or replacing the phone three times a year. Dilbert: Who would buy such a thing? Boss: We also made it addictive.
Boss: What's the worst-case scenario? Dilbert: A rogue nation could insert a cyberweapon on our software. The virus could destroy all technology on Earth. Lacking the means to communicate over great distances, single people would only be able to marry people who lived nearby. I could end up marrying your daughter. That would make you my father-in-law and my boss. That nightmare would cause me to denounce humankind and go live in a park, naked, with a family of squirrels. When winter came, I would be forced to strangle the squirrels, one by one, to make myself a coat. I can't tan leather, so that would be a senseless tragedy. Boss: Let's try to avoid that.