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Alan, From Quality Assurance. Boss: Is it true that the only thing you have been doing is assuring people we have quality? Alan: I don't like to tel people how to do their jobs. Boss: Telling people how to do their jobs is literally your job. Alan: In that case, stop doing all of this.
Boss: I'm getting wildly different estimates for how long it will take to write the software. Dilbert: Based on my experience, I say take the longest estimate and multiply it by three. Boss: Is experience exactly the same as pessimism? Dilbert: Experience is much worse.
co-worker: can i give you some helpful advice? dilbert: judging by the quality of your life, i'd say you probably can't. co-worker: leave my personal life out of it. dilbert: okay, let's talk about the putrid quality of your work.
Alice: I'm judging the quality of your business case by your bad haircut and your poor font choice. I plan to use a quart of hand sanitizer when I'm done touching your document. Man: I value substance over style. Alice: How's that working out?
The Boss, Dilbert, Wally and another employee sit at a conference table. The Boss says, "Okay, the staff meeting is over. Does anybody have any meaningless rambling questions? Johnson?" Johnson asks, "How can we work as a team to achieve total quality without sacrificing customer focus?" The Boss asks, "How many people would like to see me make Johnson fetch this stick?" Everyone raises their hands.
Dilbert sits across from the Boss's desk. The Boss says, "We've got to focus more on the needs of our customers." The Boss points to a man standing next to him and says, "I've hired famous business consultant Tom Peters to follow you around and make passionate criticism." Tom stands behind Dilbert while he works. Tom waves his arms as he asks, "Is this quality? Are you truly focused on the customer?" Dilbert thinks, "Great . . . He's a spitter."
Dilbert sits at his desk. The Boss says, "I'm sending you to our plant in Elbonia. I want you to teach them 'quality.'" The Boss continues, "I selected you because you've been there and you know their language." Dilbert replies, "They speak English." The Boss says, "Oh, then I guess it's because I hate you."
Dilbert says to three Elbonians, "I've been sent to teach you 'Total Quality Management.'" Dilbert points at a visual aid that says "Quality equals good (1950)." Dilbert says, "In the old days, quality was just an empty word meaning 'good.'" Dilbert continues, "Eventually it evolved into a complicated method for transferring your money to business consultants."
Dilbert points to a visual aid and says, "The fishbone diagram helps identify the root cause of problems." Dilbert continues as three Elbonians listen, "In your case, the root problem seems to be that you're a nation of imbeciles . . ." An Elbonian says, "True, but YOU'RE the one who had to draw a dead fish to figure it out." Another man says, "You're in the club! Here's your hat."
An Elbonian says to Dilbert, "Thank you for teaching us 'quality' techniques." The Elbonian continues, "Manufacturing defects are down fifty percent since we all joined 'quality teams.'" The other Elbonian says, "Yes!" The Elbonian asks, "How's our productivity, Yorgi?" Yorgi replies, "Down fifty percent." Dilbert thinks as he walks away, "They're on to me."