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The Boss, Alice, Dogbert and Dilbert sit at a conference table. The Boss says, "The Dogbert Consulting Company will help us design a new company logo." Dogbert drinks a cup of coffee. The Boss asks, "When will you start?" Dogbert turns the empty coffee mug upside down on a piece of paper and says, "I just finished. I call it the brown ring of quality."
The Boss says to his secretary, "Carol, I asked you to enroll me in the Quality College, but the confirmation says Clown College." Carol says, "It's a prerequisite course." Carol thinks, "This is gonna cost me on Secretaries Day." The Boss walks away saying, "I hope it's okay to be an angry clown."
Dilbert sits in his cubicle and thinks, "I could sit here doing nothing." Dilbert clenches his fists, looks determined and thinks, "Or I could implement a bold quality initiative with the help of my talented and energetic co-workers." Dilbert thinks, "I crack me up."
Dilbert says, "Ratbert, my company is hiring for our quality assurance group. You'd be perfect." Ratbert asks, "What would I have to do?" Dilbert replies, "You would find flaws in our new product, thus making yourself an object of intense hatred and ridicule." Ratbert says, "But then you'd fix those flaws . . . And your respect for me would grow into a special bond of friendship, right?!" Dilbert replies, "No, then we ship."
Ratbert stands on the Boss's desk and says, "I'd be perfect for the job in quality assurance. Here's my resume." The Boss looks at the resume and asks, "Are you bothered by the fact that half of your words are spelled wrong?" Ratbert replies, "Nope! I'm not even bothered by your anal-retentive behavior." The Boss says, "You're hired. Your bonus will equal negative 100% of your base salary, okay?" Ratbert says, "I don't see any problem with that."
Wally sits at his desk. Ratbert enters holding a printout and says, "My quality assurance review of your beta product turned up a few bugs, Wally." Ratbert continues, "I've classified the bugs by severity: 1) lethal, 2) boneheaded, 3) vexing." Wally looks at the printout and asks, "All I see are lethal and vexing. Where's boneheaded?" Ratbert replies, "I'm trying to rent a stadium to hold the printout."
The Boss says to Ratbert, "In the short time you've worked in quality assurance, you've found a huge number of flaws in our prototype." Ratbert replies, "That's my job!" The Boss continues, "You're jeopardizing our schedule. The entire project will fail and it's all YOUR fault." Ratbert asks, "Why is it MY fault?" The Boss replies, "If a tree falls in the forest . . . And we've already sold the tree . . . Does it have quality?" Ratbert asks, "How many angels can dance on your head?"
The Boss says to Dilbert, Alice and Wally, "I'm assigning each of you to a separate 'quality' initiative." Wally asks, "Is there any risk this will devour our productive hours, lower our morale and have no impact on our profitability?" The Boss says, "And we'll have a contest to come up with a name for the overall initiative." Wally asks, "How about 'Qualicide?'"
The Boss, Dilbert, Wally and Alice sit at a conference table. The Boss says, "If we are to succeed, you must become change masters in an ever-changing, change-adaptive environment." Wally says, "Let me get this straight . . . Every change seems to increase our workload while decreasing our job security and real earnings after inflation . . ." Wally asks, "And the problem is OUR lack of flexibility?" The Boss replies, "Not entirely. There's also your bad morale."
The Boss says to Wally, "Good news, Wally. Most of our smart employees quit to get much better jobs elsewhere. Now we don't have to do any downsizing." The Boss continues, "Your job is safe. We need you to do the work of all the people who left." Wally, Dilbert and Alice sit at a table eating lunch. Wally asks, "Is it just me . . . or is the quality of 'good news' really going downhill lately?" Dilbert replies, "I'd have to say you're both going downhill."