Quality S Primary Goal Comic Strips - Page 12
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Dilbert points to a slide and says, "As requested, I put together a list of functions we should outsource." Dilbert continues, "I limited my list to things we don't do well." The Boss and Wally listen as Dilbert's voice continues, "Marketing, quality control, engineering, finance, human resources, and customer support." Dilbert says, "That leaves us with our core competence..." Dilbert continues, "... Sitting around a brown table." Dilbert says, "And, of course, our ability to speak honestly without fear of retribution." The Boss says, "You will never get another raise as long as I'm alive." Dilbert responds, "Well, that puts a lot of pressure on the brown table strategy."
Dogbert says into his telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The man on the other end of the line replies, "My printer prints a blank page after every document." Dogbert says, "Why would you complain about getting free paper?" The man responds, "Free? Isn't it just giving me my own paper?" Dogbert replies, "Egad, man! Look at the quality of the free paper compared to your lousy regular paper!" Dogbert continues, "Only a fool or a liar would say they look the same!" The man responds, "Now that you mention it, it does seem silkier." Dilbert approaches Dogbert and asks, "What are you doing?" Dogbert replies, "I'm helping people accept the things they can't change."
The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."
Dilbert: You've given me so many projects that I have two ways to fail. I can either miss all of my deadlines or I can reduce the quality of my work to rubbish. Which do you prefer? Boss: The class I took in active non-listening is really paying off. I need this by Tuesday.
Tags #cruelty, #leadership, #managers, #managers & supervisors, #choices, #bullying, #60 hour week, #fatique, #lower quality, #enlightened leader, #work fewer hours, #better outcome, #illusion, #created by underlings, #abuse, #pian, #enforcement, #business
Dilbert: You have an interesting choice today. You can continue bullying me into working sixty hours per week... while knowing that fatigue will lower the quality of my work. Or you can be an enlightened leader and encourage me to work fewer hours for a better net outcome. Boss: I'm not supposed to tell you this, but... leadership is an illusion created by the abuse of underlings. The more pain I force you to endure, the more of a leader I appear to be. How's the truth feel? Dilbert: Ouch! Ouch! Ouch! Ouch!
Boss: When will you have that done? Dilbert: Two weeks. Boss: Can you do it faster? Dilbert: Yes. All I need to do is lower the quality. Dilbert: Tell me what your minimum acceptable quality level is and I'll tell you when you can have it. Boss: I want it in one week. Dilbert: I can do that at 50 percent of planned quality. Boss: Why does it feel as if I'm not really managing anything here? Dilbert: Maybe you could go manage someone else now. Boss: I can't tell if I'm doing my job now. Dilbert: Is it your job to prevent me from working?
Alan, From Quality Assurance. Boss: Is it true that the only thing you have been doing is assuring people we have quality? Alan: I don't like to tel people how to do their jobs. Boss: Telling people how to do their jobs is literally your job. Alan: In that case, stop doing all of this.
co-worker: can i give you some helpful advice? dilbert: judging by the quality of your life, i'd say you probably can't. co-worker: leave my personal life out of it. dilbert: okay, let's talk about the putrid quality of your work.