Helping Customer Comic Strips - Page 13
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Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
A man stands behind Dilbert's desk and says, "Thanks for making that product mock-up last week. The customer liked it so much that he ordered a thousand!" Dilbert says, "That was a MOCK-UP! We don't even make that product yet. It would take three years to make one." The man says, "Just give me a thousand mock-ups. The first one was terrific!" Dilbert replies, "The mock-up was our competitor's product with duct tape over the logo."
Dilbert and Dogbert walk outdoors. Dilbert says, ". . . So the salesperson made an idiotic promise to our customer. Now it's MY job to fix it." Dogbert says, "The brain is an amazing thing." Dilbert asks, "Are you saying that if I use the untapped power of my brain, there's a solution?" Dogbert replies, "No, I'm saying my amazing brain filtered out your boring story so I could enjoy my walk."
The Boss tells Dilbert, "I've decided to abandon logic and manage by cliches." The Boss continues, "It won't be easy, but I'll take it one bird at a time." The Boss continues, "And remember, the customer is always right-handed." Dilbert says, "This is actually an improvement."
Dogbert sits at a desk under a sign that says, "Detective research on your potential romantic partner." A woman says, "I'm considering dating a man, but I'm worried." Dogbert asks, "What's his name?" The woman answers, "Bill . . . His name is Bill." Dogbert says, "Ahh . . . Bill . . . Yes, I know all about Bill." Dogbert continues, "Bill has a huge ego. All he thinks about is himself." Dogbert continues, "He has no emotional depth and he thinks of your conversations as mere chatter. He wants your body, not your mind." Dogbert continues, "Several times a day, Bill imagines himself with different women." The woman looks upset. The customer says, "Darn. This time I thought I'd found a normal guy." Dogbert says, "I have some really bad news for you."
Dilbert looks over his cubicle wall. The Boss says, "Our user manual has a typo. Our technical support calls are going to a phone sex place." The Boss says, "Complaints are way down." Customer's House: The customer sits at his computer and says into the telephone, "Well, okay, but... has that ever worked?" The voice on the other end of the line says, "No complaints yet."
Dilbert walks into a computer store called the "Electron Hut." Dilbert tells the salesman, "I'm looking for a p-connect adapter post." The clerk replies, "We don't have any." Dilbert points to the wall and says, "There's a whole shelf of them right behind you." The salesclerk replies, "They're only five cents apiece. I can't waste my time selling them." Dilbert says, "I'm the only customer in the store! Besides, why do you stock something you don't want to sell?" The clerk throws the posts at Dilbert's head and says, "Here! Take three! And stop wasting my time!" Dilbert kneels on the floor and picks up the posts. The salesman asks, "While you're here, have you seen our fine line of computers?"
A teller at the Bank of Ethel says, "Next victim." Dilbert approaches the window and says, "You charged me a fee for paying my credit card bill a day late." The woman asks, "So?" Dilbert asks, "Why don't your computers automatically transfer money from my checking account instead of charging a penalty?" The teller replies, "Frankly, we're not much into the 'customer service' craze." The teller continues, "We prefer to set little traps so customers get hit with unexpected penalties." Dilbert says angrily, "Well!! I think I'll just take my business elsewhere!" The teller says, "You're annoying me. That's a hundred dollar penalty!" Dilbert walks out of the bank wearing only his underwear. He thinks, "I don't think I can even claim a moral victory here."
The Boss tells Wally and Dilbert, "I just arranged to have my body cryogenically frozen before my death." The Boss continues, "In a hundred years I'll be revived and cured. That way, future generations will get the benefits of knowing me." Wally says, "I hope you have a good warm coat." The Boss asks, "Coat? Nobody said anything about needing a coat." Wally explains, "Obviously you need a coat. It's freezing in that cryogenic chamber. You'd better wear long underwear too." Wally continues, "Don't let then tell you otherwise. Remember, the customer is always right!" The Boss walks away thinking, "I want a space heater in there too!" Dilbert tells Wally, "That wasn't nice." Wally replies, "I did it for future generations."
Dilbert sits across from the Boss's desk. The Boss asks, "So, what have you accomplished this year?" Dilbert thinks, "I hate performance reviews." Dilbert replies, "Well, I used my empowerment to create a new paradigm." Dilbert continues, "And I teamed across functional boundaries to improve quality." Dilbert continues, "I dare say I was customer-focused and market-driven!" Dilbert holds his arms out and says, "I proactively found excellence in the midst of chaos!" Dilbert continues, "I re-engineered my core processes and embraced change!" Dilbert stands up and bows. He says, "I give you - Dilbert - the perfect employee!" The Boss asks, "Was that sarcasm?" Dilbert replies, "To be honest, I don't know either."