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Dilbert says, "Here's the mountain of facts that support my recommended technology strategy." Dilbert says, "And here's a tiny thimble that holds everything you know about technology. Maybe you could?" Dilbert says, "Leaders don't like it when you suggest they wear the thimble of knowledge like a little hat."
The Boss says, "I invited silent Gary to help us decide on a technology direction." The Boss says, "We think he's a genius because he has a beard and he never speaks." The Boss says, "Gary, do you think we should use open source software for our support platform?" The Boss says, "Here it comes. He's rubbing his beard and giving me creepy eye contact." THe Boss says, "I detect a slight hint of disgust. It means Gary hates the idea! The Boss says, "Yes, it's all so obvious now. This is the worst idea in the history of mankind." The Boss says, "THe meeting is over. Silent Gary has spoken." Dilbert says, "You're actually a moron, aren't you?" Gary says, "Don't ruin this for me."
Dogbert says, "I'm forming a support group for people who always make bad choices." Ratbert says, "Count me in!" Dogbert says, "Ratbert, I want you to organize the whole thing for me." Ratebrt says, "I'd like that, and I don't know why." Dogbert says, "I want everyone to wear uniforms and chant my name." Ratbert says, "Is it just me, or does this keep getting better?"
Dogbert's Tech Support Dogbert says, "Email me a list of the things you already tried." Dogbert says, "I'll go down the list and make you try every single thing again, sometimes more than once." Dogbert says, "And take your time because I'm reading a really good book online."
Dogbert's Tech Support Dogbert says, "The problem is in the part of your brain that handles intelligence." Dogbert says, "I can reboot you, but I won't lie: It's going to hurt." Dilbert says, "We need to talk." Dogbert says, "Are you near stairs?"
Dilbert says, "It's not right to use your tech support job to trick people into hurting themselves." Dogbert says, "I help people take their minds off of hopeless technical problems." Dilbert says, "How do you know a problem is hopeless?" Dogbert says, "Great. So now pessimism is a crime?"
Ratbert's customer support Ratbert says, "You're speaking to a powerless rodent." Ratbert says, "My job is to prevent you from getting to anyone who is authorized to give refunds." Ratbert says, "I'd like to begin by asking you some creepy personal questions."
Dilbert says, "?And of course we'll assess our progress along the way." Coworker says, "Will you be using an enhanced assessment methodology?" Coworker says, "I hope that means something. All I did was string together some words I heard in the hallway." Dilbert says, "Um... I'll be assessing... by measuring... and um..." The Boss says, "I better get in on this." The Boss says, "I can't support this project until I see your advanced assessment methodology plan." Dilbert says, "I'll have it in ten minutes, assuming you don't now what it's supposed to look like." The Boss says, "Very good." Dilbert says, "I'll be in the shower trying to wash my soul."
Catbert: Evil Director of Human Resources Ken says, "Every time I get near my sales bonus level, the pointy-haired boss raises the target!" Catbert says, "Ha ha ha! That's the funniest thing I've ever heard! He just yanks it away! Ha ha ha!" Ken says, "I was hoping for some support." Catbert says, "Then buy a cane and talk to the tail! Ooogah!"
Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.