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"Remember, quality is our top priority." Quality "Question: Is it more important than safety?" "Ooh... I forgot about that one." "Question: Is quality more important than obeying the law?" "Well, probably not." "If we could maximize shareholder value by selling lower quality items..." "Wouldn't we have a fiduciary responsibility to do it?" "Hmmm" "I'm sure it's in the top four." "What if we had to lie to achieve quality?"
Dogbert: Im starting a credit reporting company. I'll be the low cost provider because all of my data will be wrong, Dilbert: what will you do when people call and complain that you ruined their lives? Dogbert: I'll put them on hold until their frustration turn into debilitating health problems. Their last words will be AAAGH!!!! I only wanted to buy a minivan! Death will accomplish what customer service could not. Dilbert: Im just curious: Do you have nay qualms about your business plan? any at all? Dogbert: Im not sure. do qualms make you wag?
The Boss approaches Carol and says, "Carol, come to my strategy meeting." The Boss continues, "You're only a secretary, but I value your input." Carol exclaims, "I'm an administrative assistant!!!" As they're walking to the meeting, Carol thinks, "Chimp." The Boss thinks, "Bad secretary." The Boss addresses the meeting, "Does anyone have any strategic ideas for global domination?" Carol responds, "The engineers keep using our coffee filters as popcorn bags. That has to stop." Alice stands and yells, "If you ordered enough filters, I would need to use the foot of my pantyhose to make coffee every day!" As they're walking out of the meeting, Wally says to Dilbert, "I'm adding that to the list of things I don't want to think about."
Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."
The Boss stops an employee in the hallway and says, "I have some good news for you!" The Boss puts his arm around the employee and says, "The paperwork for your promotion just came through." The Boss says, "There were fifty good candidates for this job." The Boss hands the paperwork to the employee and says, "It's a once-in-a- lifetime opportunity." The Boss continues, "Most people in your specialty are destined to be low-level lackeys forever. But not you!" The employee reads the paperwork and says, "Umm.. my name is Tim. This promotion is for Tom." The Boss replies, "Oh..." He pauses and then continues, "Well.. being a low- level lackey forever is good, too." Tim walks out crying. The Boss calls after him, "Could you tell Tom I have some good news?"
A coworker comes into Wally's cubicle. The coworker says, "Wally, may I ask you for advice?" Wally responds, "Huh?" The coworker says, "My name is Ted. I'm planning to take the voluntary layoff package." The coworker continues, "Then I plan to use my retirement money to start a business that makes kites out of waffles!" The coworker continues, "In five years I hope to be the world's largest maker of edible kites." The coworker asks, "So, what do you think? I value your opinion." Wally responds, "Ted, who told you that I'd be a good person to ask for an opinion on your idea?" Ted replies, "Alice said it reminded her of the quality of your... ideas." He pauses and then says, "Oh." Wally and Ted are standing hostilely in Alice's cubicle. Alice exclaims, "Alice shoots for the double!!! She scores!!!"
Boss: We're replacing our outdated system of annual performance reviews. The new system is called Gramification. It's a hot new trend. Employees can win badges, ribbons, and awards for completing tasks. Dilbert: Can we opt for the cash value of those badges, ribbons, and awards? Boss: They don't have any cash value. Dilbert: Oh. Like garbage? Boss: No, not like garbage! Except in the narrow sense of having no functional, economic, or emotional value. Garbage is something you throw away. Dilbert: Hand me an award and watch carefully.
Coworker: You attend all of my project meetings but you never add value. Wally: I'm more of a big idea guy-- a conceptualist, if you will. Coworker: Okay, what's your big idea? Wally: Okay, here's where my system breaks down.
Boss: According to the employee survey, 98% of you have no confidence in management. Rest assured, management will make sure we never again get such a low score. CEO: Cancel all future employee surveys.
Dilbert: My motivation is low today. I understand it's your job to fix that situation. An insincere attaboy or a fake interest in my life would be enough. Boss: Drop dead and let the flies eat you. Dilbert: I set the bar too high again.