Value Added Support Comic Strips - Page 14
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Alice: Our travel budget is shot. The Boss: We'll take money out of the training budget. Dilbert: We need training to support our new product. The Boss: We'll use the software budget for training. Asok: We need to do a mandatory software upgrade. Fine. Move some money from teh travel budget to the software budget. The Boss: Geez, you people do nothing but complain. Meanwhile I'm managing my brains out. Alice: I wondered what happened to them. The boss: Happened to what?
Dilbert: "As you requested, I sorted the future product features into three priorities." "Let me know which group I should stop working on." Essential Critical Must-Have "This is the part where you pretend to add value."
The Boss: I hired an unqualified crony to run our quality control group. "I value loyalty over competence. That's the sign of a great leader." Dilbert: "Do you see any problem with that?" The Boss: "It makes you look extra disloyal?"
The Boss: "Asok, I need you to fill in at tech support for a few days." "You'll be the guy who asks the customer for information, then transfers the call to another person who asks exactly the same questions." Asok: "Wouldn't that make me a barrier to progress?" " The Boss: Only if the other guy actually helped."
Dogbert's Tech Support Dogbert: "No one else has ever reported that problem." "That means you are either crazy or a liar." Man: "It's a little of both, but how did you know?" DOgbert: "I can see through your computer."
"My job could not be more meaningless." "I'm looking at my new Director of Post-Decision Support!" "After I make a decision, your job is to figure out why it was the right one." "Save those tears of joy for later. We've got work to do!" "SOB!" "I decided to outsource our nuclear contracts to North Elbonia." "And in return, they'll give us food, if they ever figure out how to grow any." "I expect some fallout from this decision." "Me too." "On the plus side, it won't be long before there's a government reward for killing him."
"Remember, quality is our top priority." Quality "Question: Is it more important than safety?" "Ooh... I forgot about that one." "Question: Is quality more important than obeying the law?" "Well, probably not." "If we could maximize shareholder value by selling lower quality items..." "Wouldn't we have a fiduciary responsibility to do it?" "Hmmm" "I'm sure it's in the top four." "What if we had to lie to achieve quality?"
The Boss approaches Carol and says, "Carol, come to my strategy meeting." The Boss continues, "You're only a secretary, but I value your input." Carol exclaims, "I'm an administrative assistant!!!" As they're walking to the meeting, Carol thinks, "Chimp." The Boss thinks, "Bad secretary." The Boss addresses the meeting, "Does anyone have any strategic ideas for global domination?" Carol responds, "The engineers keep using our coffee filters as popcorn bags. That has to stop." Alice stands and yells, "If you ordered enough filters, I would need to use the foot of my pantyhose to make coffee every day!" As they're walking out of the meeting, Wally says to Dilbert, "I'm adding that to the list of things I don't want to think about."
Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."
The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."