Train Support Staff Comic Strips - Page 15
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Boss: Company policy says I have to rate one-third of my staff as "Does not meet expectations." I chose the two of you because you have no upper body strength. This way it's safer if you go berzerk. I thought you said I should tell them the reason I picked them. Catbert: Not the real reason.
Dilbert: You had a great idea bout upgrading our customer support software. Boss: I don't remember having that idea. Dilbert: It was genius. Boss: Well, that does sound like something I would suggest. Dilbert: We'll need budget approval, but that should be no problem for you. Boss: Duh. Obviously I'll fund my idea. It's genius. Dilbert: I'll need to delay my other project, but, as you said, those are lower priorities. Boss: I said that? Dilbert: It was very wise of you. Alice: How did you get funding for your idea? Dilbert: I had to bossify it.
Coworker: This is my last day of work, so I won't have time to completely train you on the software. But I can show you enough to give you unwarranted confidence, when you should be feeling dangerously incompetent. Dilbert: That sounds worse than doing nothing. Coworker: Before I leave, I'll tell everyone you're lazy.
Catbert: Our sales dropped to zero because you told the media we have a better product coming soon. And 95% of the staff resigned because you announced plans to fire 50% of them. Maybe it would be better if you never spoke to anyone again. CEO: How would people get my wisdom.
Dogbert's Tech Support. Dilbert: The error message says my copy of Windows is not genuine. Dogbert" I'll walk you through a series of steps that won't work. Dilbert: Wait... what? Dogbert: After seventeen attempts that involve rebooting, you will lose hope. At some point you will give up and buy a new computer just to be done with it all. We'll start by uninstalling all of your drivers and reinstalling. Dilbert: Can I skip all of the useless steps and just buy a new computer? Dogbert: Sure, but you don't need to be a jerk about it.
Ted: Your idea is great, but I plan to oppose it because I feel diminished by the success of others. Dilbert: Maybe you could support it now and then stab me in the back later. Ted: That's two great ideas you've had today. Dilbert: thank you.
The Boss: A few months ago, I realized my staff was unmotivated and working on all the wrong things. It took all of my leadership skills to get them motivated again. Catbert: Are they still doing the wrong things? The Boss: Faster than ever.
The Boss: Where's the career criminal I hired to do tech support? He was last seen talking to you. Alice: Rumor has it that someone murdered him, covered him in with-out and tried to pass him off as a statue in the lobby. Dilbert: I would report this if it did't look so darned good here.
The Boss: We don't have formal training for your job. Just hang around and see if you can absorb it through osmosis. Man: I'm an idiot for taking this job. The Boss: You're already thinking like the rest of the staff!